Sometimes your Wi-Fi network’s name (SSID) won't appear in the app when setting up a Google Nest Cam or doorbell. This can be caused by several things: your camera might be too far from your Wi-Fi router, there might be wireless interference or there may be other issues with your Wi-Fi network.
How your camera or doorbell finds Wi-Fi networks
During setup, your camera scans for available Wi-Fi networks, and then passes this information to the Nest app, so you may not see your network right away. If it hasn't appeared in a minute or two, follow the troubleshooting steps below.
1. Check further down the list of Wi-Fi names
Networks with stronger signals may be shown first in the list, while networks with weaker signals may be shown towards the end. Scroll all the way down to see if your network is shown at the bottom of the list.
Also make sure that you give the Nest app enough time to find all nearby Wi-Fi networks. If you live in an area with a lot of Wi-Fi networks, it can take quite some time for your network to appear. Give the Nest app a minute or so to find all the networks in the area.
2. Make sure that your router can use the 2.4 GHz band
In the United States, Nest's outdoor products can connect to Wi-Fi networks that use either the 5 GHz band or the 2.4 GHz band. But in Canada and Europe, Nest products are regulated as outdoor Wi-Fi devices, so we've designed them to only use the 2.4 GHz band. 2.4 GHz networks are more common, so your home Wi-Fi network is more likely to use this band. However, if your router is only broadcasting a 5 GHz network in one of these regions, the network won’t be shown on the list. For more information about these two bands and to learn how to check if your home Wi-Fi network uses the 2.4 GHz band, please read the following article:
Note: Indoor Nest products are not regulated as outdoor products, so they can connect to 2.4 GHz or 5 GHz networks in Canada, Europe and the rest of the world.
3. Check if your Wi-Fi network is hidden
If you set up your own network, you’ll probably know whether you've configured it with a hidden name (SSID). If you didn’t set up your network, ask the person who did.
When your Nest product looks for networks, it won’t be able to automatically find any hidden ones, so they won’t be shown on the list. You can still use a hidden Wi-Fi network with a Nest product, but you’ll need to manually enter your network's name and password.
4. Move your camera or Wi-Fi router closer to each other
If your camera is out of range of your Wi-Fi network, the network won’t appear on the list during setup. If possible, try moving your camera closer to your router and connecting again. Moving your camera by just a few centimetres, or a metre or so, can make a big difference.
If it's not possible to move your camera closer, or if you're trying to set up a Google Nest Hello video doorbell, you can try moving your Wi-Fi router closer to your Nest product instead.
If the area where you want to install your camera is just too far away from your router, consider adding a Wi-Fi extender to increase the range of your Wi-Fi network.
Tip: You can still install your camera in a spot where Wi-Fi coverage is less than ideal. Your Nest camera automatically adjusts to your network strength to help minimise disconnections, pauses or stuttering when required. Make sure that you preview the live video feed before deciding where you want to mount your camera.
For tips on placing your camera, please have a look at this article:
5. Restart your Wi-Fi router
Restarting your router can be useful for fixing a number of Wi-Fi issues.
Important: None of the devices in your home will be able to access the Internet until your router has finished restarting.
- Unplug your router.
- Wait for 30 seconds and then plug your router back in.
- Wait for a couple of minutes, or until you see steady power and connection lights on your router
When your router has restarted, try setting up your Nest Cam again to see if your Wi-Fi network appears.
Note: Every router is different. You may need to consult your router's user manual for specific instructions on how to restart your router.
6. Check for wireless interference
Wireless interference can be caused by having a lot of Wi-Fi devices in the home, too many Wi-Fi networks in the area or a physical obstacle between Nest Cam and your router. If nothing else that you've tried has helped your camera find your Wi-Fi network, try troubleshooting for wireless interference.