Can’t find Wi-Fi network during camera setup

If you can’t find your Wi-Fi network in the app at camera or doorbell setup, it might be too far from your Wi-Fi router. There might also be wireless interference, the network name is hidden, or another issue.

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Step 1: Check farther down the list of Wi-Fi names

Scroll all the way down to the bottom of the network list in the app. Networks with stronger signals may show up first in the app list, while networks with weaker signals typically show up toward the bottom.

Give the app enough time to find your network. If you live in an area with a lot of Wi-Fi networks, it can take quite some time for your network to show up.

Step 2: Set your router to 2.4 GHz (Canada and Europe only)

If you’re in Canada or Europe and your router is only broadcasting a 5 GHz network, the network won’t show up in the app list. Make sure your router is broadcasting a 2.4 GHz band. You can refer to your router’s documentation for instructions.

In Canada and Europe, Nest products are regulated as outdoor Wi-Fi devices. It can only use the 2.4 GHz band. Indoor Nest products aren’t regulated, so it can connect to 2.4 GHz or 5 GHz networks.

Step 3: Manually enter a hidden network name

If you set up your own network, you’ll probably know whether you configured it with a hidden name (SSID) for extra privacy.

Hidden Wi-Fi networks won’t automatically show up on the app list.

1. Scroll down to the bottom of the network list in the app.
2. Select Other network.
3. Type in your Wi-Fi network's name.

Select your Wi-Fi network’s security: WEP, WPA or WPA2, then enter your password.

Step 4: Move your camera and router closer together

Try to move your camera closer to your router and connect again. A couple of feet can make a big difference.

If it's not possible to move your camera closer, try to move your Wi-Fi router closer instead.

If the spot where you want to install your camera is just too far away from your router, consider adding a Wi-Fi extender. This will increase the range of your Wi-Fi network.

Step 5: Restart your Wi-Fi router

All Wi-Fi devices at home will lose internet access until the router completes its restart.

To restart:

1. Unplug your router. All the lights should turn off.
2. Wait 30 seconds, then plug your router back in.
3. Wait a couple of minutes, or until there’s steady power and the connection lights on your router are lit up.
4. Try to connect your camera again.

Tip: Every router is different. You may need to consult your router’s user manual for specific instructions on how to restart your router.

Step 6: Check for wireless interference

Wireless interference may be caused by:

• Too many nearby Wi-Fi devices
• Too many Wi-Fi networks in the area
• A physical obstacle between your camera and router

Learn about wireless interference and how to troubleshoot it.