Safety and privacy guidelines for Nest cameras and Nest Hello
Please read these guidelines before installing your camera, and make sure that you’re using your camera safely and legally.
To avoid risk of overheating and burns:
Note: We designed Nest cameras and Hello to be durable and easy to use, but like most electronics, your camera may become warm to the touch when in use, especially when it’s in Night Vision mode.
- Only use the power adaptor and cable that was included with your camera. Third-party cables and adaptors may not work with your camera and could damage it. If you have a Nest Hello, you can use the tested and approved Indoor Power Adapter (available in the US only).
- Do not block airflow to your camera by painting it, covering it with silicone sleeves or adhesive skins, or trying to hide it in an enclosure such as a box.
- Use Nest cameras and Hello within their operating temperature range:
- Nest Cam IQ Indoor, Nest Cam Indoor and Dropcam: 0° to 40°C (32° to 104°F)
- Nest Cam IQ Outdoor: –40° to 45°C (-40° to 113°F)
- Nest Cam Outdoor: -20° to 40°C (-4° to 104°F)
- Nest Hello video doorbell: -15° to 40°C (5° to 104°F)
- Keep your camera out of direct sunlight. Use Nest Cam Indoor, Nest Cam IQ Indoor and Dropcam only indoors.
- Do not use indoor cameras outside. This includes Nest Cam Indoor, Nest Cam IQ Indoor and Dropcam.
To avoid risk of fire and electric shock:
- Use only the power adaptor and cable that was included with your camera. Third-party cables and adaptors may not work with your camera and might even damage it.
Note: The only third-party power source that has been tested and approved is the Indoor Power Adapter for Nest Hello (available in the US only).
- Install in accordance with local building and installation regulations. For example, if your desired electrical outlet is exposed to direct rain, the electrical code may require that the outlet have a while-in-use cover.
- For the Nest Hello video doorbell:
When installing by connecting to existing doorbell wiring
- Install the included chime connector. It is not optional.
- Only power from an existing installation NEC/CEC Class 2 (LPS) source, and wire in accordance with national and regulatory installation standards.
- Turn off power at the breaker or fuse box to the doorbell and chime.
- Ensure that Nest Hello is powered by a doorbell transformer of 16 V AC - 24 V AC, 10 VA or above in North America or 12 V AC - 24 V AC, 8 VA or above in Europe.
- Make sure that Nest Hello is not connected to the home’s main power, such as 110 V or 220 V.
When installing with the Indoor Power Adapter (US only)
- Turn off power at the breaker or fuse box to the doorbell and chime, porch lights power outlets and other electronics near the installation location.
- Do not plug the Indoor Power Adapter into an outdoor power outlet or socket. It is rated for indoor use only.
Only use Nest cameras in the environment that they were designed for:
- Nest Cam IQ Indoor, Nest Cam Indoor and Dropcam: These cameras are designed for indoor use only. Do not get the camera, power adaptor or USB cable wet.
- Nest Cam IQ Outdoor: Your camera is rated IP66, so it’s designed to withstand dust, rain, and snow. Do not submerge it in water. The power adaptor is designed to be plugged into an indoor outlet and it is not rated for outdoor use. If you’d like to plug your camera into an outdoor power outlet, an adaptor and cable rated for outdoor use may be available for purchase at the Nest Store in select countries.
- Nest Cam Outdoor: Your camera is rated IP65, so it is designed to withstand dust, rain and snow. Do not submerge it in water. We recommend only using a power socket protected by a residual current device (RCD).
- Nest Hello video doorbell: Your camera is rated IPX4. It is designed to withstand dust, rain and snow. If your doorbell occasionally gets colder or hotter than the listed temperatures, you may see a temporary change in the quality of your video stream. We recommend installing your doorbell in a shady position to protect it from the heating effects of sunlight, especially in climates with prolonged high temperatures.
To avoid risk of other serious injury:
- Cables can be a strangulation hazard. Keep Nest camera cables out of the reach of children and pets, more than 1 metre (3 ft) away. Most Nest cameras have versatile mounting options and a digital zoom feature; so you should have no problem installing it far enough from your children.
Install your camera properly:
- Nest Cam IQ Indoor and Nest Cam Indoor: The camera should be installed no more than 2 to 4 metres (6.5 to 13 ft) above the floor. If the camera falls, it could potentially cause harm.
- Nest Cam IQ Outdoor and Nest Cam Outdoor: If your Nest camera is installed more than 2 metres (6.5 ft) above the ground, make sure that you’ve got a cable clip close to the camera head (50 cm or 19.5 inches from the base).
- Nest Hello video doorbell: If you’re attaching the included wedge to the wall plate, make sure that it is attached securely. If the camera falls, it could potentially cause harm.
- Dropcam: Dropcam models with magnetic wall mounts should be installed no more than 2 metres (6.5 ft) above the floor. If the camera falls, it could potentially cause harm.
Data protection and privacy laws in your country may impose some responsibilities on you and your use of a Nest camera. You, not Nest, are responsible for ensuring that you comply with any laws that may apply to the use of a Nest camera.
For example, we recommend that you avoid filming public pathways or your neighbour's private property. You may also need to display a notice that alerts visitors to your home that you are using a Nest camera or declare and obtain permission from your local authorities.Depending on where you live, you might need to get the consent of people visiting your home when using familiar face alerts. Finally, we recommend that you only record or share clips of individuals with their consent.