Safety and privacy guidelines for Nest cameras and Nest Hello
Please read these guidelines before installing your camera, and make sure you’re using your camera safely and legally.
To avoid risk of overheating and burns:
Note: We designed Nest cameras and Hello to be durable and easy to use, but like most electronics, your camera may become warm to the touch when in use, especially when it’s in Night Vision mode.
- Only use the power adapter and cable that was included with your camera. Third party cables and adapters may not work with your camera and could damage it. If you have a Nest Hello you can use the tested and approved Indoor Power Adapter (available in the US only).
- Do not block airflow to your camera by painting it, covering it with silicone sleeves or adhesive skins, or trying to hide it in an enclosure such as a box.
- Use Nest cameras and Hello within its operating temperature range:
- Nest Cam IQ Indoor, Nest Cam Indoor and Dropcam: 32° to 104°F (0° to 40°C)
- Nest Cam IQ Outdoor: -40° to 113°F (–40° to 45°C)
- Nest Cam Outdoor: -4° to 104°F (-20° to 40°C)
- Nest Hello video doorbell: 5° to 104°F (-15° to 40°C)
- Keep your camera out of direct sunlight. Use Nest Cam Indoor, Nest Cam IQ Indoor and Dropcam only indoors.
- Do not use indoor cameras outside. This includes Nest Cam Indoor, Nest Cam IQ Indoor and Dropcam.
To avoid risk of fire and shock:
- Use only the power adapter and cable that was included with your camera. Third party cables and adapters may not work with your camera and might even damage it.
Note: The only third-party power source that has been tested and approved is the Indoor Power Adapter for Nest Hello (available in the US only).
- Install in accordance with building and installation codes where you live. For example, if your desired electrical outlet is exposed to direct rain, the electrical code may require that the outlet have a while-in-use cover.
- For the Nest Hello video doorbell:
When installing by connecting to existing doorbell wiring
- Install the included chime connector. It is not optional.
- Power only from an existing installation NEC/CEC Class 2 (LPS) source and wire in accordance with the national and regulatory installation codes.
- Turn off power at the breaker or fuse box to the doorbell and chime.
- Ensure that Nest Hello is powered by a doorbell transformer of 16 V AC - 24 V AC, 10VA or above in North America or 12 V AC - 24 V AC, 8VA or above in Europe.
- Make sure Nest Hello is not connected to the home’s main power, such as 110V or 220V.
When installing with the Indoor Power Adapter (US only)
- Turn off power at the breaker or fuse box to the doorbell and chime, porch lights power outlets and other electronics near the installation location.
- Do not plug the Indoor Power Adapter into an outdoor power outlet or socket. It is rated for indoor use only.
Use Nest cameras only in the environment they were designed for:
- Nest Cam IQ Indoor, Nest Cam Indoor and Dropcam: These cameras are designed for indoor use only. Do not get the camera, power adapter, or USB cable wet.
- Nest Cam IQ Outdoor: Your camera is rated IP66, so it’s designed to withstand dust, rain, and snow. Do not submerge it in water. The power adapter is designed to be plugged into an indoor outlet and it is not rated for outdoor use. If you’d like to plug your camera into an outdoor power outlet, an adapter and cable rated for outdoor use may be available for purchase at the Nest Store in select countries.
- Nest Cam Outdoor: Your camera is rated IP65, so it is designed to withstand dust, rain, and snow. Do not submerge it in water. We recommend using only an electrical outlet equipped with a ground fault circuit interrupter (look for “Test” and “Reset” buttons on your outlet).
- Nest Hello video doorbell: Your camera is rated IPX4. It is designed to withstand dust, rain, and snow. If your doorbell occasionally gets colder or hotter than the listed temperatures, you may see a temporary change in the quality of your video stream. We recommend installing your doorbell in shade to protect it from the heating effects of sunlight, especially in climates with prolonged high temperatures.
To avoid risk of other serious injury:
- Cords can be a strangulation hazard. Keep Nest camera cables out of the reach of children and pets, more than 3 feet (1 m) away. Most Nest cameras have versatile mounting options and a digital zoom feature; so you should have no problem installing it far enough from your kids.
Install your camera properly:
- Nest Cam IQ Indoor, Nest Cam Indoor and Dropcam: The camera should be installed no more than 6.5 to 13 feet (2 to 4 m) above the floor. If the camera falls, it could potentially cause harm.
- Nest Cam IQ Outdoor and Nest Cam Outdoor: If your Nest camera is installed more than 6.5 feet (2 m) above the ground, make sure you’ve got a cable clip close to the camera head (19.5 inches or 50 cm from the base).
- Nest Hello video doorbell: If you’re attaching the included wedge to the wall plate, make sure it is attached securely. If the camera falls, it could potentially cause harm.
Data protection and privacy laws in your country may impose some responsibilities on you and your use of a Nest camera. You, not Nest, are responsible for ensuring that you comply with any laws that may apply to the use of a Nest camera.
For example, we recommend you avoid filming public pathways or your neighbor's private property. You may also need to display a notice that alerts visitors to your home that you are using a Nest camera, or declare and obtain permission from your local authorities.Depending on where you live, you might need to get the consent of people visiting your home when using familiar face alerts. Finally, we recommend you only record or share clips of individuals with their consent.