Troubleshooting Farsight weather

When Farsight is enabled and set to show you the weather, your 3rd generation Google Nest Thermostat may show you a message saying it “Can’t get the weather right now. nest.com/m2” or “Can’t display the weather because your thermostat is offline.” You might also see weather information that is incorrect.

farsight

Click below for some steps to take to help in each of these situations.

Error messages

Can't get the weather right now. nest.com/m2 

error code on thermostat
Follow these steps to help with the error Can't get the weather right now. nest.com/m2:

1. Check the Nest service status 

If the Nest service is down, this can affect features like Farsight weather that make use of online Nest services.

Checking that there is no issue with the service can save you time before getting into more detailed troubleshooting.

You can check the status of our service by visiting our website at Nest Support or clicking here.

2. Check that your thermostat is online 

Your thermostat can only get weather information when it’s connected to your home Wi-Fi network.

With the Nest app:
1. Open the Nest app.
2. Find your thermostat on the Nest app home screen.
3. If your thermostat icon is gray and says Offline underneath it, your thermostat is offline.

On the Nest Thermostat:
1. Press your thermostat’s ring to open the Quick View Menu.
2. Turn the dial to select the Settings icon .
3. If your thermostat is offline you’ll see an exclamation point icon Nest offline icon instead of the normal settings icon.

If your thermostat is offline, go here for some helpful tips:

Troubleshooting when the Nest Learning Thermostat disconnects or is offline > 

3. Confirm your home's location 

Your Nest Thermostat uses The Weather Channel to get local weather information. If your location is incorrect, your Nest Learning Thermostat may have trouble giving you the correct weather information.

Important: Check your home location using both the Nest app and your thermostat to make sure they both have the correct information.

With the Nest app:
1. On the Nest app home screen, tap the Settings icon .
2. Select Home info.
3. Tap on Address. You’ll see your home’s current address and its location on a map.
4. If the address is incorrect, tap on it to enter a new one. Then tap Next or Done.

Note: If you aren’t using your phone’s location with Home/Away Assist, you won’t see the map.

5. On the next screen, confirm your home’s location on the map is right. If it’s not, drag on the map to fine tune it, then tap Done.

On the Nest Thermostat:
1. Press the ring to open the Quick View Menu.
2. Turn the ring to Settings  and press to select.
3. Turn the ring to find Location. You’ll see your address there.

  • If it isn’t right, press the ring to open location settings. Select Location on the next screen and press the ring. Follow the thermostat’s instructions to set your location information again.

4. Check that The Weather Channel has information for your location 

Once you’ve confirmed that your home has the correct location in the Nest app and on your thermostat, check that The Weather Channel has the correct weather information for your home location.

Visit weather.com and search for weather in your area. Type your postal code into the search bar. For example 94304.

If no weather information is available for your home location or you see incorrect weather, visit feedback.weather.com for support.

5. Check your home network settings 

Reset your router and check that your home network settings are not blocking your Nest Thermostat from getting weather data.

Restart your modem and router:
1. Unplug your modem/router’s power cord.
2. Wait 30 seconds then plug it back in.
3. Your modem will start up automatically. It can take a few minutes for the modem to finish restarting.
4. After your modem has finished restarting, check that your thermostat and other devices can connect to the internet. If not, contact your ISP for further help.

Make sure that your home network has settings that allow Nest devices to connect to the internet. Follow this link for a list of the recommended settings for networks:

Recommended Wi-Fi network and router settings for use with Nest products >

Can't display the weather because your thermostat is offline 

Nest thermostat offline error message

If your thermostat shows you a message saying Can’t display the weather because your thermostat is offline, your thermostat has become disconnected from Wi-Fi.

You’ll also see that your thermostat is listed as offline on the Nest app home screen. And you’ll see an Exclamation Point icon Nest offline icon on the Nest Thermostat’s Quick View menu.

See the following article for detailed troubleshooting steps that will help you get your Nest Thermostat back online.

Troubleshooting the Nest Learning Thermostat’s Wi-Fi connection >

 

Incorrect weather information 

Farsight shows the wrong weather 

1. Confirm your home's location 

Your Nest Thermostat uses The Weather Channel to get local weather information. If your location is incorrect, your Nest Learning Thermostat may have trouble giving you the correct weather information.

Important: Check your home location using both the Nest app and your thermostat to make sure they both have the correct information.

With the Nest app:
1. On the Nest app home screen, tap the Settings icon .
2. Select Home info.
3. Tap on Address. You’ll see your home’s current address and its location on a map.
4. If the address is incorrect, tap on it to enter a new one. Then tap Next or Done.

Note: If you aren’t using your phone’s location with Home/Away Assist, you won’t see the map.

5. On the next screen, confirm your home’s location on the map is right. If it’s not, drag on the map to fine tune it, then tap Done.

On the Nest Thermostat:
1. Press the ring to open the Quick View Menu.
2. Turn the ring to Settings  and press to select.
3. Turn the ring to find Location. You’ll see your address there.

  • If it isn’t right, press the ring to open location settings. Select Location on the next screen and press the ring. Follow the thermostat’s instructions to set your location information again.

2. Check that The Weather Channel has information for your location 

Once you’ve confirmed that your home has the correct location in the Nest app and on your thermostat, check that The Weather Channel has the correct weather information for your home location.

Visit weather.com and search for weather in your area. Type your postal code into the search bar. For example 94304.

If no weather information is available for your home location or you see incorrect weather, visit feedback.weather.com for support.

Note: Farsight is an exclusive feature of the 3rd generation Nest Learning Thermostat. It's not available on other models such as the Nest Thermostat E. 

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