Troubleshoot thermostat power issues during hot weather (E3, E4, E23, E24, E73, E74, or E195 help codes)

During the hot summer months, if your HVAC system breaks down it may stop sending power to your Google Nest thermostat. If this happens your thermostat displays an E3, E4, E23, E24, E73, E74, or E195 power error. If this problem persists, your thermostat’s battery will drain and your thermostat might disconnect from the internet or shut down.

Important: If you get one of these codes in the summer you’ll likely need to contact an HVAC professional.

If your thermostat was working without any issue before the hot summer months, here are a few things to consider:

Check that your breakers are turned on. If you’ve had any construction or maintenance done on your home, your breakers might still be off.
AC units fail more often during the hot summer months. It’s a good idea to have an HVAC professional come take a look at your system and have them perform regular maintenance.

Troubleshooting

What to do if your thermostat doesn’t turn on

This can happen if your Nest thermostat has been without power for long enough that the battery is dead or if you’ve just installed your thermostat and there is no power to your thermostat wires so it can turn on.

Remove your thermostat from the base by gently gripping the thermostat ring and pulling toward you, away from the wall. The thermostat display should pop right off the base.
Charge your thermostat with a USB cable for at least 10 minutes. Newer Nest thermostats use micro USB, the same type of charger as many cell phones, cameras, and other electronics.
After your thermostat charges, reattach the display to the base. This should give your thermostat enough power to turn on and show you a message that can help you troubleshoot.

Even if you can’t get your thermostat to turn on, it’s a good idea to continue with the troubleshooting below.

1. Check your thermostat's wiring

2. Check the air filter

Important: The following steps are advanced troubleshooting steps. Your heating and cooling system uses high voltage which can be dangerous. Make sure to turn off the power to your heating and cooling system completely. Contact a local professional if you need any help.

3. Check your drip pan or drain tubes

Air conditioners (AC) and heat pumps work to cool the air in your home. Like a glass of ice water, water droplets condense on the cold coils of your AC or heat pump and drip off. Usually this water drips off the coils into a drip pan and flows down a tube outside your home or down a drain.

If your drip pan or drain tube becomes clogged and water starts to back up, your AC or heat pump may shut itself off to prevent an overflow of water. When this happens your system stops sending power to your Nest thermostat. One of the following codes might appear on your thermostat:

E3
E4
E23
E24
E73
E74
E195

1. Turn off the main power to your HVAC system at the breaker.

Your HVAC system can have multiple breakers so make sure to turn them all off before moving on. Once the power to your whole HVAC is off, check your furnace and fan. Make sure there are no lights that might indicate your system still has power.

If lights still appear on your furnace or fan, your system might still have power. Turn off the main power to your home at the breaker.

2. Search for the cooling coils to help find the drip pan.

Cooling coils sometimes look like a pyramid on top of your furnace. Usually you can find your drip pan underneath them. Some drip pans can be to the side of your furnace or on the ground.

Consult the manufacturer's manual or search online for more information on finding your drip pan and drain tubes.

Note: If your cooling coils are behind a panel sealed with metal tape or sealant, you should not remove this panel yourself since your system may not work as well without the seal.

3. Search for your drain tubes.

The drip pan is connected to one or more drain tubes. These are usually plastic tubes that carry water from your AC unit to a drain or to the outside of your home. They can usually be found on the side of your furnace.

4. Check if there’s any water in your drip pan or if the drain tube is clogged.

Some AC systems have a safety valve installed on the drain tube, sometimes called a float switch or drain switch. This is usually attached to your furnace by a thin wire. Your float switch can usually be removed to check if there’s water in the drain tube.

If you find water in your drip pan or in your drain tube, you may have a clog. Also look for any signs of water damage or rust that might show where water has been before.

Consult the user guide for your HVAC system or search online to learn how to clear a clogged drip line or contact a local pro in your area.

4. Check the HVAC fuse

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Troubleshoot thermostat power issues during hot weather (E3, E4, E23, E24, E73, E74, or E195 help codes)

Troubleshooting

What to do if your thermostat doesn’t turn on

1. Check your thermostat's wiring

2. Check the air filter

1. Find your system’s air filter.

2. If your filter looks dirty or clogged, replace it with a new one.

3. Check your drip pan or drain tubes

1. Turn off the main power to your HVAC system at the breaker.

2. Search for the cooling coils to help find the drip pan.

3. Search for your drain tubes.

4. Check if there’s any water in your drip pan or if the drain tube is clogged.

4. Check the HVAC fuse

1. Turn off the main power to your HVAC system at your breaker.

2. Look for your system fuse.

3. Remove and inspect your fuse for damage.

Other problems with your AC or heat pump

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