How to view or remove Nest Pro contact information from the Nest thermostat

When a local pro installs your Google Nest thermostat or services your system, they can add their contact information to your thermostat so that you can easily get in touch. If there’s ever an issue with your thermostat or your system, you can check the Nest Pro info on your thermostat and call the installer. You can review or delete this information at any time.

How to view your Nest Pro's contact information on your Nest thermostat

To view your Nest Pro’s information on your thermostat, follow these steps:

1. Press the ring to bring up the main menu. 
2. Turn to Settings  and press the ring again to select. 
3. Turn the ring to Nest Pro and press to select. 

If a Nest Pro’s information isn’t already stored, the thermostat
will ask you if you would like to add that information. You can
have your Nest Pro enter their Nest Pro ID to automatically
download and store their contact information on your
thermostat.

Note: Your Nest thermostat must be connected to Wi-Fi to
download and store your Nest Pro’s contact information for
the first time, but it can be viewed or removed (steps below)
at any time without being connected to Wi-Fi.

Nest thermostat generation 3 pro-contact information.

Nest thermostat gen 3 pro connect

 

How to view your Nest Pro's contact information from your Nest app

To view a Nest Pro’s information with the Nest app, follow these steps:

  1. Sign in to the app and tap or click on the menu icon in the upper left corner.
  2. Select your home.
  3. Select Settings  in the upper right corner.
  4. Select Contacts.
  5. Select Nest Pro Installer.
You'll see your Nest Pro's contact information here. Tap on the
Nest Pro's phone number or email address to easily get in
touch.
Nest app Nest pro contact info image

 


If you have multiple Nest thermostats, and a different Pro information has been added to each thermostat, you’ll see the most recently added Pro information in the Nest app.

If you installed the thermostat yourself, or if your installer didn't enter their information, you can use the Nest app to find more help with installation. In the Nest app, tap Settings  Contacts  Nest Pro Installer. Tap Find a Nest Pro to find an installer in your phone or tablet's web browser.

 

How to remove a Nest Pro's contact information from your thermostat

You can remove a Nest Pro’s contact information from your thermostat at any time. Here’s how:

On the Nest thermostat:

1. Press your thermostat's ring to bring up the main menu.
2. Turn to Settings  and press the ring again to select. 
3. Turn the ring to Nest Pro and press to select. 
4. Choose Delete. The Nest Pro's contact information will be removed.

Note: Removing the Nest Pro contact information from your Nest thermostat will also remove it from the Nest app.

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