To avoid long wait times due to Typhoon Rai, we encourage you to use our online Help Center, Community Forums, Chat and Social channels (Facebook, Twitter) as additional options during this time. If you'd still prefer to call us, please expect longer than normal response times. We appreciate your patience and understanding as we work to provide support as quickly as possible
How to update Wi-Fi settings on the Nest × Yale Lock
Your lock doesn’t connect directly to Wi-Fi. Instead, it uses a Google Nest Connect or Google Nest Guard for its internet connection. So you’ll only need to update the Wi-Fi information on your Connect or Guard in order to get your lock back online.