How to update Wi-Fi settings on Nest Protect

If you change your router’s settings, Wi-Fi password, or install a new router, you’ll need to update the Wi-Fi information on your Google Nest Protect.

Try using the same network name and password

The simplest fix for most Nest products is to update your home network so that the network name (SSID) and password are the same as before. This will usually work even if you’ve purchased a new Wi-Fi router as long as the manufacturer settings are the same.

If this doesn’t work, or you want to keep your new network name or password, you’ll need to update the Wi-Fi details on each of your Nest Protects.

You’ll need to uninstall your Nest Protects from the ceiling to update the Wi-Fi information unless you wrote down the 6-digit entry key during setup.

Remove your Nest Protects from the Nest app

  1. Take all the Nest Protects in your home off the ceiling or wall and put them on a table close to each other. You’ll need to scan the QR code or enter the 6-digit entry key that’s on the back of each Protect. They also need to be close to each other to communicate during setup.
    Tip: Write down the entry keys for each of your Protects and put it in a safe place in case you need to update your Wi-Fi information again.
  2. On the app home screen, tap Settings Nest settings icon.
  3. Select the Protect you want to remove.
  4. Tap Remove Nest Protect.
  5. Tap Remove to confirm.
  6. Repeat steps 2-5 for the rest of your Protects. Once they’re all removed from the app, you’ll set them up with the new Wi-Fi name and password.

Important: Make sure to remove all your Nest Protects from the app before adding them back again. Your Nest Protects will talk to each other during setup and share Wi-Fi information. If you have a GoogleNest camera, update the Wi-Fi information on your camera first, before updating your Nest Protects.

Add your Nest Protects with the new Wi-Fi information

 
  1. On the app home screen, tap Settings Nest settings icon.
  2. Tap Add product  Nest add product icon. .
  3. Scan the QR code on the back of your Nest Protect or tap Continue without scanning if you have the 6-digit entry key handy. It can be found on the back of your Nest Protect.
    Tip:Write down this entry key and put it in a safe place in case you need to update your Wi-Fi information again. Follow the app’s instructions to add your Protect.
  4. If you already wrote where it was installed on the Protect’s label give it the same room name during setup to avoid confusion when you reinstall it.
  5. The app will ask if you have any more Protects to install. If you do, it will take you through a shorter setup process.

Protect troubleshooting

Your Nest Protects will talk to each other during setup and share Wi-Fi information. If your Protect doesn’t ask you for new Wi-Fi information, one of your other Nest products may be sharing your Wi-Fi information with it. Make sure to update the Wi-Fi for any Nest cameras before you update your Protects.

You may see an error when adding your Nest Protect back to the app. If you do, follow this link for some steps you can take to help troubleshoot:

Troubleshooting adding Nest Protect to the app or Wi-Fi network >

 

 

 

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