How to use Privacy Mode on the Nest × Yale Lock

Privacy Mode can give you added control over who can access your home during a certain time. When Privacy Mode is on, it disables Google Nest × Yale Lock’s keypad so it can’t be unlocked by entering a passcode on the keypad. You can turn Privacy Mode on and off with the Nest app or on the lock itself.

For example, you can use Privacy Mode when you’re taking a nap and don’t want unexpected guests with Home Entry Only access to enter your home. It completely disables the keypad so it can’t be unlocked by entering a passcode. People outside the home will need to use the Nest app to turn off Privacy Mode and unlock their door.

There are a few ways to turn Privacy Mode on and off. You can:

  • Use the app.
  • Press the white button on your lock.
  • Turn off Privacy Mode by using the thumb turn below the white button.

Important:

  • Privacy Mode does not provide an extra layer of security. It only helps to limit access for those with Home Entry Only access.
  • Make sure your lock is online and connected to Wi-Fi before you turn on Privacy Mode so that you can still use the app to unlock your door.
  • Always make sure members of your home have Full access and the Nest app installed. For instance, if you have Privacy Mode enabled and someone doesn’t have their phone when they arrive home, they won’t be able to unlock the door. See more details below on sharing your Nest home.

    Learn more about Family Accounts and inviting people to access your Nest home >

How to disable the Privacy Mode option

Privacy Mode can be disabled in the app and on the lock to prevent people from accidentally turning it on at the wrong time. For instance, you may want to hide this option in the app and disable it on the lock so that your kids do not accidentally turn on Privacy Mode and prevent your dog walker from accessing your home during their scheduled time.

How to disable the Privacy Mode option in the app

In the app, you can show or hide the Privacy Mode option on the lock’s screen. Anyone with Full access can turn this option on or off.

  1. Tap Settings Nest settings icon on the app home screen.

  2. Select your lock.

  3. Tap Privacy Mode.

  4. To show or hide the option on the lock’s screen in the app, tap Privacy Mode.

How to disable the Privacy Mode option on the lock

You can also select whether you want to allow Privacy Mode to be controlled on the lock itself by using the white button.

  1. Tap Settings Nest settings icon on the app home screen.

  2. Select your lock.

  3. Tap Privacy Mode.

  4. To enable or disable Privacy Mode on the lock, tap Allow from the lock.

How to turn Privacy Mode on or off in the app

 

You can turn Privacy Mode on or off with the app.

  1. Select your lock on the app home screen. You’ll know if Privacy Mode is enabled if you see Privacy Mode on the main screen.

  2. Tap Privacy Mode.

  3. Tap Turn on.

    • If your door is unlocked, tap Lock and turn on to lock your door and then turn on Privacy Mode.

    • To turn off, tap Turn off.

Next x Yale lock phone

 

How to turn privacy mode on or off your lock

There are two ways to turn Privacy Mode off on your lock:

Using the white button inside your home

Hold down the white button on your lock until you hear

“Privacy mode is on” or “Privacy mode is off.” The light will then pulse green two times to confirm the change.

Next x Yale device

 

Note: If you aren’t able to turn Privacy Mode on or off using your lock’s white button, check your settings.

  1. Tap SettingsNest settings icon  on the app home screen.
  2. Select your lock.
  3. Tap Privacy Mode.
  4. Make sure Privacy Mode is turned on and Allow from the lock is also turned on.

Using the thumb turn

Turn the thumb turn inside your home to unlock the door. This will also turn off Privacy Mode. The lock will say, “Privacy mode is off.”

Note: You can’t turn the thumb turn to the lock position to turn Privacy Mode on. Use the white button or the Nest app if you want to turn it on again.

Turning the Nest Yale

 

How to check if Privacy Mode is turned on or off on your lock

There are two ways to check if Privacy Mode is turned on or off on your lock:

With the lock’s keypad

  1. Press Yale Yale on nest lock iconor touch your palm to the keypad to wake it up.
  2. If Privacy Mode is enabled, you can hear “Please try again at another time” and won’t be able to enter your passcode. See the article below.

    How to unlock the door when Privacy Mode is on >

Press the white button on the lock

  1. Press the white button above the thumb turn inside your home.
  2. The button will pulse blue once and your lock will say either:

    • “Privacy mode is off, press and hold to turn it on,” or
    • “Privacy mode is on, press and hold to turn it off.”
Was this helpful?
How can we improve it?