Shop on your Google Nest or Home speaker or display

Order everyday essentials and buy items on your shopping list with Google Assistant on your Google Nest or Home speaker or display.

 

Note: This functionality is only available in the US.

Step 1. Set up personalization

One person using your speaker or display

Personal results must be turned on to add or manage your shopping lists and buy items.

1. Make sure your mobile device or tablet is connected to the same Wi-Fi network or linked to the same account as your speaker or display.
2. Open the Google Home app .
3. At the top right, tap your account.

4. Verify that the Google Account shown is the one linked to your display. To switch accounts, tap another account or Add another account.

5. Go back to the home screen.
6. Touch and hold your device's tile.
7. At the top right, tap Settings   Recognition & sharing  Recognition & personalization  turn on Allow personal results.

Multiple people using speaker or display

If multiple users are using the same speaker or display, everyone who wants to shop on the speaker or display must link their Google Account and voice to the device, even the person who set it up. If you've already linked your Google Account and voice, skip these steps.

1. Open the Google Home app .
2. Tap Home   Settings   Google Assistant  Voice Match  Other devices.
   • If you have more than one home, tap the home you want to add Voice Match to.
3. Tap Get started  follow the in-app steps.
   • Note: To turn on Voice Match automatically for new devices in the same home, turn on “Automatically enable on future devices.”

Step 2. Set up payments

To start shopping, you must set up payments.

Set up payments

1. Open the Google Home app .
2. At the top right, tap your account.
3. Verify that the Google Account shown is the one linked to your Nest speaker or display. To switch accounts, tap another account or Add another account.
4. Tap Assistant settings  Payments Next.
5. Enter your payment method details  follow the in-app steps.

​Set up payments on speakers or displays

Add a single item to your cart 

You can add a single item to your cart, one at a time.

Using your voice

To do this:	Say "Ok Google" or "Hey Google," then:
Add an item Tip: You can only add a single item at a time. If they wish to update the quantity of an item in their cart (for example, they want two bottles of shampoo), they can only do so on the Google Shopping site or app.	"Add <product> to my cart" or "Add <product> to my shopping cart"
Add an item from a specific store	"Add <product> from <store> to my cart"
Find out what’s in your shopping cart	“What’s in my cart?”
Remove items from your cart	“Remove <product> from my cart” or “Remove all items from my cart”

Currently you can't change the quantity of items in your cart.

Using the Google Home app

1.  Open the Google Home app .
2. At the top right, tap your account.
3. Verify that the Google Account shown is the one linked to your Nest speaker or display. To switch accounts, tap another account or Add another account.
4. Go back to the home screen, then tap Settings .
5. Scroll down to "Services," then tap Notes and lists. Note: If asked, choose an app to open your list.
6. If you have multiple lists, select the list you want to use. At the top left, tap   the list you want to use.
7. Tap Add item .
8. Enter the name of the item you want to add to your shopping list, then tap Done.

Buy a single item by voice

You can only buy or reorder a single item per order, even if it's the same item. For example, you can't say "Hey Google, buy two packages of paper towels" (same item) or "Hey Google, buy paper towels and garbage bags" (different items). You'll need to completely purchase one single-time order and then start a new order for additional items. Each single item order has its own tracking number. Multiple item purchases are coming soon.

To do this:	Say "Ok Google" or Hey Google," then:
Buy a single item Tip: If you don't specify a store, store results are based on your Google Shopping order history. If you haven't ordered this item before, you'll get results from stores that carry the item.	"Buy <product>," "Purchase <product>," or "Order <product>"
Buy a single from a specific store	"Buy <product> from <store>," "Purchase <product> from <store>," or "Order <product> from <store>"
Reorder a single item Tip: These items are based on your Google Shopping order history.	"Reorder <product>"

Note: Merchants on Google Shopping offer shipping at no additional cost when orders exceed a minimum basket amount. If you try to place an order and learn that the order includes shipping fees, you can add the item to your cart instead in order to build a minimum basket.

Manage orders

Cancel order or add substitute options

You can cancel any order until it’s been paid for in-store. You’ll also have 15 minutes after you place your order to pick substitutes in case your item is out of stock. Note: You can’t cancel an order by voice.

From email

1. Open the order confirmation email.
2. Click See more to get to your Orders page, where you can cancel your order until it’s been paid for in-store, or add substitutes.

From Google Shopping site

1. Open Google Shopping.
2. In the top left corner, tap  Orders Cancel order.

From Google Shopping app

1. Open your Google Shopping app.
2. At the bottom of the screen, tap Account  Orders. You can cancel an order until it’s shown as “In progress.”
3. In the Order details screen, tap Cancel order.

Change items in order

Once you’ve submitted your order, it isn’t possible to edit the items in your delivery. However, you can always place a second order for any additional items you need, or cancel the order and place a new one.

Track your order

To check on the status of your Google Shopping order, go to your Orders page, under Google Account. Your order status will move from “Packed,” to “In Transit,” to “Completed.”

Unavailable items

Some items aren't available to buy using speaker or display. These include:

• All restricted products and services for Google Shopping
• Fresh produce
• Perishables, including dairy products
• Most clothing and accessory items
• Furniture
• Anything less than $3.99 and more than $100, pre-tax. Note: Each single item must be $3.99 or more. For example, you can't buy 4 packs of $.99 gum to reach the $3.99 limit.

Get help with your order

If you have questions about your order or need help, contact the Google Shopping support specialists.