Shop on your Google Nest or Google Home speaker or display

Order everyday essentials and buy items on your shopping list with your Google Assistant on your Google Nest or Google home speaker or display.
 
Note: This functionality is only available in the U.S. 

Step 1. Set up personalization

One person using Google Home

Personal results must be turned on to add or manage your shopping lists and buy items.  

  1. Make sure your mobile device or tablet is connected to the same Wi-Fi as your Google Nest or Home speaker or display.
  2. Open the Google Home app Google Home app.
  3. At the top right corner of the screen, tap your account.
  4. Verify that the Google Account shown is the one linked to your Google Home or Google Nest device. To switch accounts, tap another account or Add another account.
  5. Go back to the home screenHome.
  6. Select your device.
  7. At the top right, tap Settings   Recognition & Personalization.
  8. Turn on Allow personal results.
Multiple people using Google Home

If multiple users are using the same speaker or display, everyone who wants to shop on the speaker or display must link their Google Account and voice to the device, even the person who set up the device. If you've already linked your Google Account and voice, skip these steps. 

  1. Open the Google Home app Google Home app.
  2. At the top right, tap your account.
  3. Verify that the Google Account shown is the one linked to your Google Home or Google Nest device. To switch accounts, tap another account or Add another account.
  4. Tap Assistant settings  Assistant  Voice Match  Add a device.
  5. Make sure any devices you want to link your voice to are checked.
  6. Tap Continue  I agree.
  7. Follow the in-app steps.
  8. To hear personal information, you must turn on Personal results. Tap I agree and proceed with the Voice Match setup.
  9. To invite others to set up Voice Match for tailored results, tap Invite, choose your communication method, and send the invite. To skip this step, tap No thanks.

Step 2. Set up payments

To start shopping, you must set up payments. 

Set up payments
  1. Open the Google Home app Google Home app.
  2. At the top right, tap your account.
  3. Verify that the Google Account shown is the one linked to your Google Home or Google Nest device. To switch accounts, tap another account or Add another account.
  4. Tap Assistant settings  Payments and then Next.
  5. Enter your payment method details.
    1. If you have already added a new payment method for another Google service, for example Google Play, tap that payment method to use it with Google Shopping.
    2. If you want to add a payment method, tap Add credit or debit card.
      1. Enter the card information, billing name, billing street address, and phone number. Review the card details and tap Save.  ​
  6. Add your delivery address:
    1. If you've already added a delivery address for another Google service, you can choose that delivery address. Tap Next.
    2. If you need to add an address, tap Add new address. 
      1. Enter your name, delivery address, and phone number. Tap Save.  ​
  7. Choose your Assistant payment settings. 
    1. Turn Allow payments with your Assistant on On or off Off.
    2. Turn Confirm your identity before paying on On or off Off.
    3. Turn Use fingerprint to confirm identity on On or off Off.
    4. Tap Done

Add a single item to your cart 

You can add a single item to your cart, one at a time. 

Using your voice
To do this: Say "Ok Google" or Hey Google," then...

Add an item

Tip: You can only add a single item at a time. If they wish to update the quantity of an item in their cart (for example, they want two bottles of shampoo), they can only do so on the Google Shopping site or app.

"Add <product> to my cart," "Add <product> to my shopping cart"

Add an item from a specific store

"Add <product> from <store> to my cart"
Find out what’s in your shopping cart “What’s in my cart?”
Remove items from your cart “Remove <product> from my cart,” “Remove all items from my cart.”

Currently you can't change the quantity of items in your cart. 

Using the Google Home app

  1.  Open the Google Home app Google Home app.
  2. At the top right, tap your account.
  3. Verify that the Google Account shown is the one linked to your Google Home or Google Nest device. To switch accounts, tap another account or Add another account.
  4. Go back to the home screen, then tap Settings .
  5. Scroll down to "Services," then tap Shopping list. Note: If asked, choose an app to open your list.
  6. If you have multiple lists, select the list you want to use. At the top left, tap Menu and then the list you want to use
  7. Tap Add item Add.
  8. Type the name of the item you want to add to your shopping list, then tap Done.

Buy a single item by voice

You can only buy or re-order a single item per order, even if it is the same item. For example, you can't say "Hey Google, buy two packages of paper towels" (same item) or "Hey Google, buy paper towels and garbage bags" (different items). You'll need to completely purchase one single-time order and then start a new order for additional items. Each single item order has its own tracking number. Multiple item purchases are coming soon. 

To do this: Say "Ok Google" or Hey Google," then...

Buy a single item

Tip: If you don't specify a store, store results are based on your Google Shopping order history. If you haven't ordered this item before, you'll hear results from stores that carry the item

"Buy <product>," "Purchase <product>,' "Order <product>"

Buy a single from a specific store

"Buy <product> from <store>,' "Purchase <product> from <store>,' "Order <product> from <store>"

Reorder a single item

Tip: These items are based on your Google Shopping  order history 

"Reorder <product>"
 

Note: Merchants on Google Shopping  offer free shipping when orders exceed a minimum basket amount. If you try to place an order and hear that the order includes shipping fees, you can add the item to your cart instead in order to build a minimum basket.

Manage orders 

Cancel order or add substitute options
You can cancel any order until it’s been paid for in-store. You’ll also have 15 minutes after placing your order to pick substitutes in case your item is out of stock. Note: You can’t cancel an order by voice. 

From email

  1. Open the order confirmation email.
  2. Click See more to get to your Orders page, where you can cancel your order until it’s been paid for in-store, or add substitutes.

From Google Shopping site

  1. Open Google Shopping.
  2. In the top left corner, tap Menu and then Orders and then Cancel order. 

From Google Shopping app

  1. Open your Google Shopping app.
  2. At the bottom of the screen, tap Account and then Orders. You can cancel an order until it’s shown as “In progress.”
  3. In the Order details screen, tap Cancel order.
Change items in order

Once you’ve submitted your order, it isn’t possible to edit the items in your delivery. However, you can always place a second order for any additional items you need, or cancel the order and place a new one.

Track your order

To check on the status of your Google Shopping order, go to your Orders page, under Google Account. Your order status will move from “Packed,” to “In Transit,” to “Completed.”

Unavailable items
Some items aren't available to buy using Google Home. These include:
  • All restricted products and services for Google Shopping
  • Fresh produce
  • Perishables, including dairy products
  • Most clothing and accessory items
  • Furniture
  • Anything less than $3.99 and more than $100, pre-tax. Note: Each single item must be $3.99 or more. For example, you can't buy 4 packs of $.99 gum to reach the $3.99 limit. 
Get help with your order
If you have questions about your order or need help, contact the Google Home Shopping support specialists. 
Was this helpful?
How can we improve it?