Check that your devices are on the same Wi-Fi network

Step 1. Check the Wi-Fi network of mobile device or tablet 

  1. Locate and tap Settings and then Wi-Fi. The Wi-Fi network labeled "Connected" is the network you're connected to. This must match the network that the device is connected to.
  2. To change the network:
    • Tap a new network and then enter password and then Connect.
    • If you've entered the password for that network before, tap Connect.

Step 2. Check the Wi-Fi network of your speaker or display

  1. Open the Google Home app Google Home app.
  2. Tap your device.
  3. At the top right corner, tap Settings  and then Device information.
  4. You'll find "Wi-Fi."

If your mobile phone or tablet's Wi-Fi network doesn't match the speaker or display's Wi-Fi network, learn how to change the Wi-Fi network of your speaker or display.

Was this helpful?
How can we improve it?