Check that your devices are on the same Wi-Fi network

Step 1. Check the Wi-Fi network of mobile device or tablet 

1. Locate and tap Settings  Wi-Fi. The Wi-Fi network labeled "Connected" is the network you're connected to. This must match the network that the device is connected to.
2. To change the network:
   • Tap a new network  enter password Connect.
   • If you've entered the password for that network before, tap Connect.

Step 2. Check the Wi-Fi network of your speaker or display

1. Open the Google Home app .
2. Tap your device.
3. At the top right corner, tap Settings   Device information.
4. You'll find "Wi-Fi."

If your mobile phone or tablet's Wi-Fi network doesn't match the speaker or display's Wi-Fi network, learn how to change the Wi-Fi network of your speaker or display.