To get the most out of Google Home, choose your Help Center: U.S. Help Center, U.K Help Center, Canada Help Center, Australia Help Center

I would like to replace my defective speaker or display

If you purchased your Google Nest or Home speaker or display from the Google Store or Google-authorized retailer and are in need of a replacement, please contact us for assistance.

Note: Proof of purchase may be required.

If you purchased your device from someone other than a Google-authorized retailer, your purchase is not covered by our warranty. Please review the Google Nest and Google Home device warranty policy.

Please have your speaker or display's serial number available when you call so we can assist you. Your serial number can be found on the bottom of your device or the box.

Before you replace your speaker or display, be sure to perform a factory reset on your device. A factory reset clears your data from your device.

Was this helpful?
How can we improve it?
Search
Clear search
Close search
Google apps
Main menu
Search Help Center
false
false
true
1633396
false
false