Initial checklistFirst, make sure:
- Your Google Nest or Google Home speaker or display is powered on and plugged into a wall outlet.
- The microphone isn't muted
- For Google Home, touch the microphone mute button on the back of Google Home. Your Assistant will say whether the microphone is muted.
- For Google Nest Mini (2nd gen) and Google Home Mini (1st gen), toggle the mic switch on the side of the device. Your Assistant will say whether the microphone is muted.
- For Google Nest displays, use the switch on the back of your display to turn off the microphone. Your Assistant will say whether the microphone is muted.
- The LED dots on the top of your Google Nest or Home device spins or blinks when you say “Ok Google” or "Hey Google."
- If your Assistant answers other questions, try asking the unanswered question in a different way.
If you've checked off all of the steps above and your Assistant still doesn't provide an answer, try one of the steps below and ask your question again. If you still don't get an answer, move to the next step.
Step 1. Reboot your speaker or display
- Disconnect the power cable from your device.
- Reconnect the power cable.
Step 2. Make sure your speaker or display is powered on correctly
Step 3. Make sure your speaker or display recognizes the hotword
- Say “Ok Google” to your speaker or display. Do the LED dots on the top of your device spin or blink, indicating that it heard you?
Step 4. Make sure your device recognized the question correctly
- Ask your Assistant the question again.
- Say "Ok Google, repeat the question" to make sure your Assistant heard you correctly.
- If it's still not recognizing the question, try to speak slower or try another question.
Step 5. Adjust the hotword sensitivity of your speaker or display
If your speaker or display often has trouble activating when you say “Hey Google” or "Ok Google,” you can adjust how sensitive Google Assistant is to “Hey Google.”
If your Assistant still can't answer the question, submit a feedback report from the Google Home app.
Step 1: Turn on device reports
- Make sure your mobile device or tablet is connected to the same Wi-Fi or linked to the same account as your Chromecast, Nest speaker, or Nest display.
- Open the Google Home app .
- Select the device you want to share feedback about.
- At the top right corner of the screen, tap Settings .
- Scroll to "Privacy," turn on Send [your device] usage data and crash reports to Google.
Step 2: Share your feedback
- Open the Google Home app .
- At the top right, tap your account.
- Tap Help & Feedback tap the type of device you'd like to submit feedback for.
- Tap Send feedback tap the device you'd like to submit feedback for.
- In the From: section, tap the arrow on the right to display available emails. Select your email address.
- In the feedback summary, write a brief description of your issue.
- Be sure to check the box for Screenshot and System logs.
- Tap Send at the top right corner to submit feedback.