My speaker or display is not connecting to Wi-Fi

If you can find your Wi-Fi network listed in the Google Home app during setup, but you can't connect your Google Nest or Google Home speaker or display to the network and complete the setup process, try these steps.

Initial checklist

  1. The speaker or display is powered on and plugged into a wall outlet.
  2. Make sure you're using the correct password. Try to enter it again. 
  3. On your mobile setup device, make sure:
  4. Make sure the speaker or display is within 15-20 ft (4-6 m) of the Wi-Fi router.
  5. Has the speaker or display been connected to this network before?
    • Were there any recent changes to your network?
      • Did your Internet Service Provider (ISP) upgrade or make any changes to your router or modem?

Note: Your speaker or display might not be able to connect to public Wi-Fi networks such as business networks, shared apartment networks, school dorm networks, school networks, and mobile hotspots or pocket Wi-Fi devices.

General troubleshooting 

Step 1. Reboot the following devices:

  1. Wi-Fi router

    1. Unplug the power source for ~1 minute and plug back in.
    2. Note for Netgear Nighthawk users: If you're unable to set up using the Netgear Nighthawk router, then you may need to: 
      • Disable Access Control
      • Enable the option "Allow guests to see each other and access my local network" in the "Guest Network Setup"
  2. Speaker or display
    1. Disconnect the power cable from the speaker or display.
    2. Reconnect power cable back into the speaker or display.

Step 2. Turn Wi-Fi on and off on the mobile setup device

Step 3. If you have a dual band router, try to set up your speaker or display on both the 2.4 GHz and 5 GHz bands

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