To get the most out of Google Home, choose your Help Center: U.S. Help Center, U.K Help Center, Canada Help Center, Australia Help Center

Music is choppy or stutters

If you encounter performance and quality issues when you play music on your Google Nest or Home speaker or display, try the following:

Initial checklist

Your speaker or display is within 15 - 20 ft. (4.5 m - 6 m) of the router.

General troubleshooting

If your speaker or display is within 15 ft - 20 ft (4.5 m - 6 m) of the router, and music is still choppy when you play from your speaker or display, try one of the steps below. If music is still choppy or stutters, move to the next step.

Step 1. Reboot your speaker or display

  1. Disconnect the power cable from your speaker or display.
  2. Reconnect power cable back into the speaker or display.

Step 2. Reboot router

  1. Power off the router and power it back on. Note: Most routers just require that you unplug the power source and then plug it back in to reboot.

Step 3. Try to play music from another supported app and check if it's choppy on both services

Step 4. Move your speaker or display closer to the router and test

Was this helpful?
How can we improve it?
Clear search
Close search
Google apps
Main menu
Search Help Center