This Help Center article provides details on privacy and security for Google's connected home devices and services working with the Google Assistant. To better understand how we collect and use data when you use our connected home devices and services, read the Frequently Asked Questions on Privacy: Google Nest. Please also read Google's commitment to privacy in the home.
What information does Google collect when I interact with Google Assistant?
Google Assistant is designed to wait in standby mode until it detects an activation, like when it hears "Hey Google." In standby mode, the device processes short snippets of audio (a few seconds) to detect an activation (such as "Hey Google"). If no activation is detected, then those audio snippets won't be sent or saved to Google. Once it detects an activation, Assistant exits standby mode and sends your request to Google servers. This can, for example, happen if there is a noise that sounds like "Hey Google," or an unintended manual activation.
The status indicator on your device lets you know when Google Assistant is activated. To help keep you in control, we're constantly working to make Assistant better at reducing unintended activation.
Can Google Assistant get information from my other apps?
Google uses information you permit it to access, such as your device contacts or activity on Google sites and apps, to provide better, more helpful answers through the Google Assistant. Third party services may also share information with Google pursuant to their own privacy policies when you choose to use those services via Google services, including the Google Assistant.
Can Google Assistant or Google Home app access my search history / location history?
What does Google know about me when I use its home devices and services with Google Assistant?
If you have chosen to share information with Google then, subject to your settings, Google uses that information, along with your Google activity, to better assist you and personalize your experiences with Google services, including the Assistant. For example, if you ask, "When is my mom's birthday?" the Assistant answers your question using information from your Calendar. Or if you ask "Do I need an umbrella tomorrow?" the Assistant uses your current location to give you the most relevant answer.
You can delete your activity in My Activity manually, set up automatic deletion, or turn off Web & App Activity entirely, which will limit the personalized experience in the Google Assistant and other Google services. You can view and delete your activity with Google Assistant by visiting your Assistant Activity, which is accessible through the Google Home and Google Assistant apps and online at myactivity.google.com.
Can Google Assistant unintentionally collect my voice data? What happens if it does and what are my choices?
Google Assistant might activate when you didn't intend it to because it incorrectly detected that you wanted its help - for instance when there is a noise that sounds like "Hey Google," or you manually activate your device accidentally. If that happens, and your Web & App Activity is turned on, you can say, "Hey Google, that wasn't for you," and Assistant will delete what you said from My Activity. You can also review and delete your Assistant interactions in My Activity at any time. If Google Assistant activates when you didn't intend it to, and your Web & App Activity setting is disabled, your Assistant interaction will not be stored in My Activity. To better tailor Google Assistant to your environment, you can adjust how sensitive your Assistant is to activation phrases (like "Hey Google") through the Google Home app for smart speakers and smart displays.
What are some types of activation methods?
You can activate Google Assistant in many ways. For example, on speakers and displays, you can say "Hey Google." You can also use Look and Talk or a quick phrase you've enabled on your Nest Hub Max, or press and hold down on the top of Google Home. The status indicator on your device, such as an on-screen indicator or flashing LEDs on top of your device, lets you know when Assistant is activated.
What does Google do with the data it collects when I use the Assistant?
Where are you saving my data?
Google stores data about your interactions with the Google Assistant on its servers, which reside in its data centers. For more information, you can visit https://www.google.com/about/datacenters/. You can view and delete your past interactions with the Google Assistant in My Activity. Learn about Google Assistant and your privacy.Some Google Nest devices and services, such as Google Nest Hub Max, store and process some of your data locally on your device and not on Google servers. To learn more, please read the FAQs on camera sensing and FAQs on Face Match.
Does the Google Assistant retain my audio recordings?
Can I look at what I've asked my device with Google Assistant / What my Google Nest device has heard?
How do I change what Google knows about me?
You can limit the data Google collects by reviewing and updating your Google Account settings at any time. You can also review and delete your voice interaction activity by visiting your Assistant Activity. Learn how the Google Assistant works with your data in your data in the Assistant.
You can even control your privacy on the Assistant with just your voice. Ask questions like "Where can I change my privacy settings?" to get answers to the most common privacy and security questions.
Is my data safe with Google?
What happens to my information if I uninstall the Google Home app / delete my account?
You can always choose to delete your home in the Google Home app, or your Google Account (account.google.com), but if you only uninstall your Google Home app, it will not delete your account or home information. Learn about how to delete and remove access to Google Nest devices.
How do I delete my search / location / history and voice recordings?
You can delete your activity in the Google Home app or at myactivity.google.com.
Google Assistant and my privacy
Is my Google Nest device recording all of my conversations?
No. You can learn more about how Google Assistant protects your privacy and gives you transparency, choice and control.
Do my Assistant interactions influence the ads I see on Google?
Can Google Assistant activate when I didn't intend it to?
Who can hear my location / search / conversation history?
Google Account and settings
How can I configure my Google Account settings when I use it to manage my home devices?
You can use our connected home devices and service with a Google Account. Your Google Account gives you quick access to settings and tools that let you safeguard your data and protect your privacy. Go to your Google Account to manage your privacy settings and review your Google activity data. Additional home and device settings are also available to you in the Nest and Home apps. Learn about how to delete and remove access to Google Nest devices.
How do I delete my Google Account?
Note: The services referred to below don't include music, home control, news, and video services that work with your Google connected home device.
Does Google sell my information to anyone / my contacts / Google partners / other apps / advertisers / other companies?
Can services save my interaction history?
Please note that when you use third-party services with our connected home devices and services, their own terms and privacy policies will also govern your use of those services. Review those carefully as you use those other services. For example, to help you faster and more easily, a service might use information from its past interactions with you.In addition, a service that recommends concerts in your area can remember your music preferences if you share them with that service, so you don't have to tell them each time. Learn more about how to choose which services remember you.
Can a service get my Google Account information?
Before a service can see any of the information stored in your account (such as your email address, name, or contacts), it'll ask for your permission. We won't share personal information like your name, email, or address with a service without your permission. Please note that when you use third-party services with our connected home devices and services, their own terms and privacy policies will also govern your use of those services, so please be careful about who you choose to share information with.
For example, if you're using a service to find local plumbers, it may ask:
"In order to recommend a plumber nearby, I'll just need to get your street address from Google. Is that ok?"
You can accept or deny the request.