Experiencing issues with the LED lights on your thermostat heat link in the UK? A small number of customers have experienced an issue where the LED light on their heat link doesn't light up and they can't control heating or hot water. This only applies to 3rd gen Nest Learning Thermostats. If this is you, we'd like to apologize for the inconvenience and solve this for you as soon as possible. The fastest way to get help is to visit our partner BOXT's booking form. Once you have submitted the form, BOXT will reach out to you within 2-3 days to arrange a service visit to get you up and running again. When filling out the BOXT form, a case number will be pre-populated for you.

Restart Google Nest or Google Wifi devices

Restarting your router or points can sometimes fix common issues. There are a few ways to restart your devices.

With the power cable

  1. Unplug the power cable from your Wifi device.
  2. Wait 10–20 seconds for it to fully power off.
  3. Plug the power cable back into your Wifi device.
  4. Wait one to two minutes for it to fully power on.

With the Google Home app

Restart your entire network

  1. Open the Google Home app .
  2. Tap Wi-Fi   Settings   Restart network.

Restart an individual point

  1. Open the Google Home app .
  2. Touch and hold your device's tile.
  3. At the top right, tap Settings   Restart Wifi point.

Note: Only points can be individually restarted.

Related article

Factory reset Nest Wifi or Google Wifi devices
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