When you use our products, we realise that you’re trusting us with your information. We are committed to keeping your data private and safe.
This article sheds additional light on your privacy choices specific to our Google Wifi and Nest Wifi devices and services.
Last modified: 25 May 2021 (view archived versions)
The information that your Google Wifi device, Nest Wifi device, Google Wifi app and Wifi features of the Google Home app collect helps us deliver the best Wi-Fi experience possible. Importantly, the Google Wifi app, Wifi features of the Google Home app, and your Google Wifi and Nest Wifi devices do not track the websites that you visit or collect the content of any traffic on your network. However, your Google Wifi and Nest Wifi devices do collect data such as Wi-Fi channel, signal strength and device types that are relevant to optimise your Wi-Fi performance. Google policies and Terms of Services apply as normal to any Google services that you use (like Gmail or Google Search), whether you’re using them on a Google Wifi or Nest Wifi network or not.
When you migrate your Google Wifi device to the Google Home app, or if you have a Nest Wifi device or a new Google Wifi device, you can manage two types of data collected in the Google Home app – cloud services and Wifi point stats. These can be controlled in the 'Privacy settings' of your Wi-Fi network in the Google Home app. Examples of data managed by those controls are given below.
If you still have the legacy, read-only Google Wifi app, the three types of data listed below – cloud services, Wifi point stats and app stats—may still be collected if the relevant settings were turned on. Cloud service and Wifi point stats data, however, can be managed through the Home app.
Please note that some features may not function with certain privacy settings turned off, and some information (such as the association of your Google Account to your Google Wifi or Nest Wifi network) is stored by Google even if all privacy controls are turned off.
|Wifi point stats||
(Google Wifi app only)
Your Nest Wifi and your Google Assistant
The Nest Wifi point has the Google Assistant built in. Learn more about data collected by devices that work with Assistant and the controls available to you:
- Data security and privacy on Nest and Home devices with Google Assistant
- Guests and your Google connected home device
- Chromecast or Google Nest and your privacy
- FAQs on Privacy: Google Nest
- Assistant and your privacy
You can choose to send feedback to us if you use the Google Wifi app. The information that you share with Google when you send feedback or a diagnostic report via the Google Wifi app includes:
- Google Wifi device logs. These include messages from OS and kernel level processes. The logs are sanitised before being sent to Google to remove or redact personal information like MAC addresses, email addresses, URLs and unique identifiers.
Note: When using the Send feedback option (versus Send diagnostic report), the Google Wifi app logs are also included.
You can also choose to send us feedback via the Google Home app. If you are using the Google Home app and send feedback, learn more about the information that you share with Google here.
How cloud services help you
The majority of the data that Google Wifi and Nest Wifi collects is used for cloud services, a group of features that helps Google Wifi and Nest Wifi keep your network operating at its best. To provide a smart wireless experience, data is gathered from your Google Wifi and Nest Wifi devices, the Google Wifi app and Wifi features of the Google Home app. This allows us to give you real-time information about your network and enables cloud services-dependent features like the following:
- Network checks: Test the download and upload speeds of your Internet connection to provide insights and make sure that everything is working properly.
- More insight cards: See updates on your network performance for each Google Wifi or Nest Wifi device. This lets you know when your network is offline or not at peak performance and provides steps to fix it.
- List of connected devices: See how many devices have connected to your network, what those devices are and how much data each has historically used.
- Automatic channel selection: Google Wifi and Nest Wifi collect information about your surrounding spectral environment and uses that to determine which wireless channels will deliver you optimal performance. As wireless environments become increasingly crowded (with more neighbours actively using wireless networks), picking the best channel becomes increasingly important.
- Wave control: This lets you turn on Priority device with a simple wave of your hand over your OnHub from ASUS. Once wave control is turned on, each wave over your OnHub will automatically prioritise the pre-selected device for the preset amount of time.
- More robust Guest Wi-Fi: Create a special network just for your guests. Guests will be able to get online and discover streaming devices that you make available from your main Wi-Fi network.
- Tailored Wi-Fi via device classification: Understanding the nitty gritty details of your devices helps us optimise Google Wifi and Nest Wifi so it performs in the best way possible. Wi-Fi isn't one-setting fits all, so to tailor your Wi-Fi, we need to understand the capabilities and nuances of the devices that connect to your Google Wifi and Nest Wifi network.
To change the privacy settings for Nest Wifi or Google Wifi (available only if you manage your Google Wifi device on the Google Home app. If you still use the Google Wifi app, learn how to migrate to the Google Home app):
- Open the Google Home app .
- Select Wi-Fi .
- Select Settings .
- Choose Privacy settings.
- Toggle the desired options on or off.
If you or a home member factory reset your Google Wifi or Nest Wifi device:
- It will clear settings and data from the device. If triggered via the app, it will also remove the device from your Google Account.
- Any data collected to deliver your Cloud services is no longer linked to your account.
When your Google Wifi is managed through the Google Wifi app: if you are the Wi-Fi network owner and you delete your Google Account, the following will occur:
- Your Google Wifi device will factory reset. If it is not currently online, it will factory reset the next time it goes online.
When your Google Wifi or Nest Wifi is managed through the Google Home app: if you are a member of a home that includes the Google Wifi or Nest Wifi device and you delete your Google Account, learn more about what happens below:
- How Google retains data that we collect.
- Google Home search history and voice recordings: See data deletion at Data security and privacy on Google Home.
- Google Assistant activity: See Delete your Google Assistant activity.
While Google Wifi and Nest Wifi don’t track the websites that you visit, your DNS provider may be able to associate your web traffic with your public IP address. Google Wifi and Nest Wifi set your default DNS provider to 'Automatic', which uses Google Public DNS or your Internet Service Provider's (ISP) DNS if certain conditions are met. (This can be changed in the Advanced networking settings of the Google Wifi app or Google Home app as applicable.) Google does not associate Google Public DNS information with your Google Account. Learn more about Google Public DNS and its privacy practices.
Updates and changes
We are constantly working on new features and controls that help you get more out of Google Wifi and Nest Wifi. It’s possible that, in order to implement these new features, we may need to change the way that it collects, stores and uses data.
For these types of features, our intent is to explain how they collect, store or use data in a way that is different from what we describe here.
If changes are made to this article (which should be rare), a revision history will be available on this page to let you know what has changed and why.