If you are not receiving package alerts, try these troubleshooting steps.
Step 1: Turn on person detection
Package alerts can work better with person detection also turned on. If you aren't getting package alerts, make sure person detection alerts are turned on for your doorbell.
Step 2: Help deliverers put packages where they can be detected
Couriers often put packages where they can’t be easily seen to prevent theft. If you want couriers to put packages in places where your doorbell or camera can detect them, you might want to:
- Add specific delivery instructions when you order from carriers.
- Put a sign near your doorbell or camera to tell couriers where to place packages.
Step 3: Adjust the view
If a package was detected but you didn’t get an alert, your doorbell or camera’s view could be blocked, or the package is out of view. Check that packages can be seen in the video stream. If not, adjust your camera’s angle.
You may need to install the wedge to change your doorbell’s angle and adjust its view. For example, if packages are consistently left outside your doorbell's view to the right, you can try to adjust your doorbell’s angle to the right with the included wedge. If you notice that a potted plant blocks your doorbell’s view of a package, you can try to move the plant out of the way.
If that doesn’t work, check that your doorbell or camera can detect packages in other spots. Once you know packages can be detected in certain spots, use Activity Zones to get better notifications about where your packages are left in view. You can also try to help deliverers leave packages in those spots.
Step 4: Make delivery spots well lit
While your doorbell or camera has Night Vision, it can detect a package 6-10 ft away. If you want it to detect packages at night, make sure the area is well lit.
Lighting conditions for your doorbell or camera may also be impacted by seasonal changes. In the winter, you may want to turn your porch light on sooner since it may get darker earlier.