If you purchased your Nest Aware subscription through one of our partners, contact them with any questions you have about how to:
- Purchase, cancel, or change your Nest Aware subscription.
- Update or change your credit card on file for billing.
- Question a Nest Aware charge that appears on your statement.
Tip: Google doesn’t have access to this information if you purchased your subscription from a partner.
Your Account screen in the Google Store indicates where you purchased each subscription so you know who to contact if you need to make any changes.
- Go to store.google.com.
- In the top right corner, tap your profile
Subscriptions.
- Sign in with the account email and password that you use to sign in to the Nest or Home app.
- You’ll find a list of all the Nest Aware subscriptions in your account, with information based on where you purchased them:
- Directly from Google: the subscription indicates "Google Home Premium." There won’t be a subscription ID.
- From one of our partners: the subscription indicates "Nest Aware" with the details of your plan. Below this is the label "Subscription managed by (partner name)" and an alphanumeric subscription ID. You may need to provide your subscription ID when you contact the partner for help.
- For 2nd gen Aware subscription purchased from one of our partners, the subscription indicates "Nest Aware via (partner name)," followed by an alphanumeric subscription ID. You may need to provide the subscription ID when you contact the partner for help.
Subscriptions.Important: Cancellation cannot be reversed. All video history, settings, and preferences related to your Nest Aware subscription will be erased. They cannot be recovered and Google does not keep backups.
If you purchased your subscription from one of our partners, contact the partner directly to cancel or change your subscription. Google cannot cancel or change subscriptions purchased from a partner.
The partner’s cancellation policies may be different from Google’s policies. Ask them about what happens if you cancel in the middle of a billing cycle and for any other questions you may have.