To get the most out of Google Home, choose your Help Center: U.S. Help Center, U.K Help Center, Canada Help Center, Australia Help Center

Look and Talk to Google on Nest Hub Max

When you turn on Look and Talk, you can simply look at your Google Nest Hub Max from close by, and Google Assistant will respond to your questions and commands. There's no need to say, "Hey Google."

Look and Talk is available only on Nest Hub Max in English.

Look and Talk on Nest Hub Max | Google Assistant

Set up Look and Talk

Before you start

Look and Talk will only work with certain settings enabled on your Nest Hub Max and Google Assistant. To set up Look and Talk, first check:

Note: Face Match and Look and Talk work best when you put your Nest Hub Max in a place where it can easily recognize you.

Turn on Look and Talk

  1. Open the Google Home app .
  2. On the Home screen , tap Settings .
  3. In the "Features" section, tap Google Assistant and then Face Match.
  4. Find the name of your Nest Hub Max and then turn on "Look and Talk."

Use Look and Talk

To use Look and Talk, make sure you're within 5 feet (1.5 meters) of your Nest Hub Max, then look at the camera at the top of the screen. Continue to look at the camera while you talk to Google.

When your Nest Hub Max recognizes your face, four dots will appear in the top left of the screen. The dots may move, change color, and change shape to let you know what Google Assistant is doing, when you can talk to Google, and when you can look away.

To cancel a Look and Talk activation, tap your Nest Hub Max's screen. If Google Assistant isn't processing what you said or responding to it, you can also simply look away to cancel.

When you use Look and Talk, your Nest Hub Max won't play a start or end sound (even if you've turned on this feature).

Note: Look and Talk is not available on your Nest Hub Max during the following activities:

  • Media is playing, such as music or videos
  • Streaming a security camera or using Nest Hub Max as a Nest Cam
  • Using Duo, Meet, or Zoom
  • While Guest Mode is on

What the dots mean

When the dots do this: Google Assistant: Tips

Has detected that you're within 5 feet (1.5 meters) and looking at the camera. You can now ask a question or say a command without "Hey Google."

Has detected that you are speaking and is active to listen for your question or command.

Continue to look at the camera so Google Assistant knows to keep listening.

If the dots return to gray, your Assistant determined you weren't talking to Google.

Is processing what you said. You can now look away.

Couldn't find a response to your question or command, but is ready to listen if you continue to look at the camera. Say your question or command in a different way.

How it works

Your Nest Hub Max relies on camera sensing and analyzes your video to determine if you’re intentionally looking at the camera and want to activate your Assistant. Your video is processed on-device and isn’t sent to Google servers.

Google Assistant is designed to wait in standby mode until it detects an activation. When in standby mode, Google Assistant won't send what you are saying to Google or anyone else.

Once Google Assistant detects an activation, it exits standby mode and sends your request to Google servers.

Google Assistant also uses Face Match and Voice Match so Look and Talk will work just for those who turn it on. If others want to use Look and Talk, they can set it up in their Home app or Assistant app settings.

You can turn this feature off at any time:

  1. Open the Google Home app .
  2. On the Home screen , tap Settings .
  3. In the "Features" section, tap Google Assistant and then Face Match.
  4. Find the name of your Nest Hub Max and then turn off "Look and Talk."

Important: Your Nest Hub Max uses machine learning to ensure Look and Talk works as accurately as possible, but the technology isn't always perfect. Your device may not be able to tell the difference between you and, for example, a photograph of your face. If another member of your household looks very similar to you, the device may identify them as you.

For more info about privacy controls, go to:

Was this helpful?
How can we improve it?
Search
Clear search
Close search
Google apps
Main menu
Search Help Center
true
1633396
false
false