Fix an unused Google Home Premium subscription

Important: This article does not apply to 1st gen Nest Aware subscriptions.

In rare cases, you may experience issues that are caused by an unused Google Home Premium subscription. These issues may happen because:

• You’ve been charged for a subscription in a home that you’re no longer part of.
• You have a subscription that you can’t assign to a camera or home.

You’ll receive notifications if you have an unused subscription. These notifications may come as:

• A message at the top of the GStore subscription page that says, “Action required. You’re paying for subscriptions but not receiving service.” This is either because you’re no longer a member of the home or because the home was deleted.
• An email titled, “You left [home address],” to notify you that you’ve been removed from a home that has a Google Home Premium subscription.
• New information in your Google Home app's Activity that says your Google Home Premium needs a home.

To fix issues caused by an unused Google Home Premium subscription, you can either assign the unused subscription to a home or cancel it.

Manage your Google Home Premium subscription

Assign your unused Google Home Premium subscription to a home

1. Open the Google Home app .
2. Choose the home you want to assign the subscription to.
   • If you have one home or the home you want to add to your subscription to is already selected, proceed to the next step.
   • If you have more than one home in the app, tap Home , and then the home name to switch between homes.
   • If you don’t have a home in the app, tap Add a home. The app then walks you through how to create a home and assign the subscription.
3. At the top right, tap your Profile picture or Initial  Home Settings Subscriptions.
4. Tap Google Home Premium or the subscription you want to assign to your home Apply.

Cancel an unused Google Home Premium subscription

Important: If you cancel Google Home Premium, billing auto-renewal will stop. You won't be granted a refund for the unused billing period, even if the subscription isn't being used or is no longer needed.

If you don't want to use the subscription on any home, cancel the unused subscription to avoid being charged.

1. Go to the Google Store.
   • If you’re not already signed in, sign in to the Google Account you use to manage subscriptions for your home in the Google Home app.
2. Select your Account icon.
3. Tap Subscriptions. A message at the top of the page lets you know which subscriptions are no longer receiving service.
4. Tap Cancel.

Tip: You can also cancel your Google Home Premium subscription on Google Play Store. Learn how to cancel, pause, or change a subscription on Google Play.

Transfer your Google Home Premium subscription to a new home

Important:

• In the state of Illinois, Google Home Premium subscription does not offer Familiar Face features due to state laws.
• You can only have one subscription per home.
• 1st gen Nest Aware subscriptions are no longer available once cancelled.
• Save any video history you want to keep.

Transfer your Google Home Premium subscription with the Google Home app if you purchased it for the wrong home or moved.

Only one subscription is allowed per home. If you already have a 1st gen Nest Aware subscription on your new home, and transfer another Google Home Premium subscription, your 1st gen subscription will be cancelled and be replaced by the new Google Home Premium subscription. You can never get your 1st gen subscription back once it has been cancelled.

You’ll receive a prorated refund for the remaining time on the 1st gen subscription.

To start the transfer:

1. Open the Google Home app .
2. At the top right, tap your Profile picture or Initial.
3. Tap to Settings Subscriptions Google Home Premium Transfer subscription.
4. Select the home to transfer the subscription to.
5. Tap Next for the transfer reminders.

Google Home Premium subscription to a home outside Illinois

• All Google Home Premium features will be transferred.
• Video history and face library will be deleted.
• Your subscription will be transferred but your devices will remain in your old home.
• Your subscription and the billing date cycle will not change.

Google Home Premium subscription to a home within Illinois

• All Google Home Premium features will be transferred.
• Video history and face library will be deleted.
• Familiar face detection will no longer be available after the transfer.
• Your subscription will be transferred but your devices will remain in your old home.
• Your subscription and the billing date cycle will not change.

Google Home Premium Standard plan subscription to a home with a 1st gen Nest Aware subscription

• Your new home will get 30 days of event video history.
• 24/7 video history will be switched to event video history.
• Your 1st gen Nest Aware subscription will be cancelled and you’ll be refunded for any time remaining.
• 1st gen Nest Aware subscription will no longer be available after the transfer.
• Your subscription will be transferred but your devices will remain in your old home.

Google Home Premium Advanced plan subscription to a home with a 1st gen Nest Aware subscription

• Your new home will get 60 days of event video history.
• Some video history will be switched to event video history.
• Your 1st gen Nest Aware subscription will be cancelled and you’ll be refunded for any time remaining.
• 1st gen Nest Aware subscription will no longer be available after the transfer.
• Your subscription will be transferred but your devices will remain in your old home.

6. Tap Transfer OK to confirm.