Manage your Nest Renew settings

The Nest Renew¹ web portal lets you manage settings for your thermostats.

Manage account information and settings

You can find your account information on the Nest Renew portal in your web browser.

Important: If you have a shared Nest home with multiple home owners, only the Nest Renew account holder (the person who signed up for Nest Renew) has access to all the subscription information. If you're not the Nest Renew account holder, you won't find all the options listed below when you visit the Nest Renew portal.

Settings

On your computer

1. Sign in to the Nest Renew portal.
2. Click Settings. Here, you can check and update account information like your home address, phone number and more.

In the Google Home app

1. Open the Google Home app .
2. At the top right, tap your profile picture or initial.
3. Tap Home settings   Subscriptions.
4. Tap Nest Renew . This is where you can find your join date.
5. To continue with other information, tap Visit your Nest Renew page.

Change your address

Important: Nest Renew uses this information to turn on features like Energy Shift.¹

On your computer

1. Sign in to the Nest Renew portal.
2. Click Settings  .
3. Under 'Home information', go to 'Service address' and click Edit.
4. Add your new address.

In the Google Home app

1. Open the Google Home app .
2. At the top right, tap your profile picture or initial.
3. Tap Home settings   Subscriptions  Nest Renew.
4. Tap Energy Intelligence   Energy Shift . 
5. Tap Rush Hour Rewards   Partner address   Edit address.
6. Tap Save.

Add or edit your rate code

Important: Nest Renew uses this information to turn on features like Energy Shift's Prioritise cheaper energy.¹

When applicable, you can add or edit your rate code.

On your computer

1. Sign in to the Nest Renew portal.
2. Click Settings  Utility information  Rate code/tariff.
3. Click Edit.
4. Choose your new rate code.

In the Google Home app

1. Open the Google Home app .
2. At the top right, tap your profile picture or initial.
3. Tap Home settings   Subscriptions  Nest Renew.
4. Tap Energy Intelligence   Energy Shift .
5. Tap Time of use  Rate code   Save.

Edit peak time settings

The default peak times are set to 4.00 p.m. to 9.00 p.m. as this is the common peak time among users. To update your hours:

1. Sign in to the Nest Renew portal.
2. Click Settings.
3. Under 'Energy Shift settings', click Prioritise cheaper energy.
4. Under 'Peak time', click Edit.
5. Adjust the start and end times. You can also turn Weekends included on or off if you want to include or exclude Saturdays and Sundays in the peak time.
6. Click Save.

Add or edit your utility provider

When applicable, you can edit your utility provider's information.

1. Sign in to the Nest Renew portal.
2. Click Settings Utility information Utility.
3. Click Edit.
4. Enter your current utility provider.

Change your email settings

1. At the bottom of a Nest Renew email, click Manage preferences. This will take you to a web page titled 'Your message preferences'.
2. Select the emails that you want to get from Nest Renew.

   
   Tip: Some emails provide critical information, like a monthly receipt, and you can't unsubscribe from them.

Cancel Nest Renew

Important: To cancel your Google Home Premium video recording subscription for cameras and doorbells, go to Google Store subscription management.

On a computer

1. Sign in to the Nest Renew portal.

2. Choose the home that's enrolled in Nest Renew that you want to cancel.

3. At the top right, click the Google Account icon. 
4. Verify that the Google Account shown is the one you used to enrol in Nest Renew for the account that you wish to cancel. 
5. Tap Settings Cancel (next to your Nest Renew ID number).

On your mobile device

1. Sign in to the Nest Renew portal.

2. Tap Settings.
3. Under 'Home information', tap Manage enrolment.
4. Tap Unenrol my home.
5. Tick the box, then tap Unenrol.
6. A page will appear to confirm that your home has been unenrolled from Nest Renew. Tap Done. 

In the Google Home app

1.  Open the Google Home app .
2. At the top right, tap your profile picture or initial.
3. Tap Home settings   Subscriptions  Nest Renew.
4. Tap Visit your Nest Renew page. Log in with your Google Account.
5. Tap Settings.
6. Under 'Home information', tap Manage enrolment  Unenrol my home.
7. Tick the box, then tap Unenrol.
   • A page will appear to confirm that your home has been unenrolled from Nest Renew. Tap Done.

If you switch to a new utility company

It's not necessary to unenrol from Nest Renew if you switch energy providers. Nest Renew doesn't replace or affect the service you receive from your electricity provider.

Only your electricity provider (like a local electric utility company) can provide you with the electricity that powers your home. That's why you should also consider clean energy options from your electricity provider if they're available to you.

If you move and switch to a new utility company, you can update your address in the Nest Renew portal.

Transfer Nest Renew

Nest Renew isn't transferable to other people. If you want to transfer ownership to someone else, unenrol and the new owner can then sign up themselves. 

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^{1 Nest Renew requires 3rd or 4th generation Nest Learning Thermostat, Nest Thermostat E or Nest Thermostat, connected to a Google Account. Adjustments only shift electricity usage from your heating and cooling. Available in selected locations. Only available in areas served by major continental US grids, click here for more info. Prioritise clean energy only available for customers on certain electricity utility time-of-use rates (check availability).}