Update Nest Renew subscription and billing

clean energy subsidy program

The Nest Renew¹ clean energy subsidy program web portal lets you manage subscriptions for your thermostats, cancel your subscription, or change billing information.

Manage billing and subscription information

You can find your subscription information on the Nest Renew portal in your web browser.

Note: If you have a share Nest home where there are multiple home owners, only the Nest Renew account holder (the person who signed up for Nest Renew via the app or web) has access to all the subscription information. If you're not the Nest Renew account holder, you won't find all the options listed below when you visit the Nest Renew portal in your web browser.

Settings

Sign into the Nest Renew portal in your web browser.
Select Settings. Here you can view and update subscription information like your home address, phone number, payment method, subscription level, and more.

Change your address

Sign into the Nest Renew portal in your web browser.
Select Settings.
Under Home information go to Service Address and select Edit.
Add your new address.

Important: Nest Renew uses this information to turn on features like Energy Shift.¹

Add or edit your rate code

Select Settings.
Utility information go to Rate Code / Tariff and select Edit.
Select your new Rate Code.

Important: Nest Renew uses this information to turn on features like Energy Shift's Prioritize cheaper energy.¹

Add or edit your utility provider

Sign into the Nest Renew portal in your web browser.
Select Settings.
Utility information go to Utility and select Edit.
Enter your current utility provider.

Change your email settings

At the bottom of a Nest Renew email click Manage Preferences. This takes you to a webpage titled Your message preferences.
Select the emails you want to get from Nest Renew.
- Note: Some emails provide critical information, like a monthly receipt, and you can't unsubscribe from them.

Upgrade to Premium

Use the steps below to upgrade your account to a Premium subscription.

Sign into the Nest Renew portal in your web browser.
Select Settings.
Under Plan, click Change Plan..
Select your utility (optional).
Confirm your home address.
Add the credit or debit card that you'll use to pay your bill and select Agree & Subscribe.

Nest Renew will then automatically turn on Clean Energy Match.

Downgrade from Premium

When you downgrade from Premium, Nest Renew will no longer provide you with Clean Energy Match or charge you a monthly subscription fee. However, you'll keep all your Leafs and can still run Energy Shift on your compatible Nest thermostat.

Sign into the Nest Renew portal in your web browser.
Select Settings.
Under Plan, click Change Plan.
Confirm that you want to downgrade your plan from Nest Renew Premium.
- Nest Renew will then automatically turn off Clean Energy Match and you will no longer be charged a subscription fee.

Update your credit or debit card

You can change your payment method, add a new credit card or update your current one.

Sign into the Nest Renew portal in your web browser.
Select Settings.
Under Payment method & history. go to Payment method.
Select Edit.
Tap the arrow to the right of your credit card information.
Select your current card or Add debit or credit card.
- Add new details about your card.
Select Submit.

Pause your subscription

If you need to pause your Nest Renew subscription, please contact Nest support for help.

Cancel Nest Renew

Nest Renew Premium subscriptions are automatically renewed monthly from the day you sign up. You may cancel your subscription at any time prior to the next billing cycle.

Note: To cancel your Nest Aware video recording subscription for cameras and doorbells, go to Google Store Subscription Management.

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^{1 Nest Renew requires 3rd generation Nest Learning Thermostat, Nest Thermostat E, or the newest Nest Thermostat, connected to a Google Account (sold separately). Adjustments only shift electricity usage from your heating and cooling. Available in}^{select locations}^{. Only available in areas served by major continental US grids,}^{click here}^{for more info. Prioritize clean energy only available for customers on certain electric utility time-of-use rates (}^{check availability}^).

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