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Update Nest Renew subscription and billing

You can manage your subscription by signing in to the Nest Renew portal in your web browser. Here you can add more Nest Renew subscriptions, cancel your subscription, or check your subscription information. 

Nest Renew Premium subscriptions are automatically renewed monthly from the day you sign up. You may cancel your subscription at any time prior to the next billing cycle.

Note: If you have any payment or billing issues, please visit the Troubleshoot Nest Renew billing and payments article.

Manage billing and subscription information

You can see your subscription information on the Nest Renew portal in your web browser. 

Settings

  1. Sign into the Nest Renew portal in your web browser.
  2. Select Settings. Here you can view and update subscription information like your home address, phone number, payment method, subscription level (Basic or Premium), and more.

Change your address 

  1. Sign into the Nest Renew portal in your web browser.
  2. Select Settings.
  3. Under Home information go to Service Address and select Edit.
  4. Add your new address.

Important: Nest Renew uses this information to turn on features like Energy Shift.1

Add or edit your rate code

  1. Select Settings.
  2. Utility information go to Rate Code / Tariff and select Edit.
  3. Select your new Rate Code.
Important: Nest Renew uses this information  to turn on features like Energy Shift’s Prioritize cheaper energy.1

Add or edit your utility provider

  1. Sign into the Nest Renew portal in your web browser.
  2. Select Settings.
  3. Utility information go to Utility and select Edit.
  4. Enter your current utility provider. 

Change your email settings

  1. At the bottom of a Nest Renew email click Manage Preferences. This takes you to a webpage titled Your message preferences.
  2. Select the emails you want to get from Nest Renew. 
    • Note: Some emails provide critical information, like a monthly receipt, and you can’t unsubscribe from them.

Upgrade from Basic to Premium

Use the steps below to upgrade your account from Basic to Premium subscription.. 

  1. Sign into the Nest Renew portal in your web browser.
  2. Select Settings.
  3. Under Plan, click Change Plan..
  4. Select your utility (optional).
  5. Confirm your home address.
  6. Add the credit or debit card that you’ll use to pay your bill and select Agree & Subscribe.
  1. Nest Renew will then automatically turn on Clean Energy Match.

Change plan from Premium to Basic

When you downgrade from Premium to Basic, Nest Renew will no longer provide you with Clean Energy Match or charge you a monthly subscription fee. However, you’ll keep all your Leafs and can still run Energy Shift on your compatible Nest thermostat.

  1. Sign into the Nest Renew portal in your web browser.
  2. Select Settings.
  3. Under Plan, click Change Plan.
  4. Confirm that you want to change your plan from Nest Renew Premium to Basic.
    • Nest Renew will then automatically turn off Clean Energy Match and you will no longer be charged a subscription fee.

Update your credit or debit card

You can change your payment method, add a new credit card or update your current one.

  1. Sign into the Nest Renew portal in your web browser.
  2. Select Settings.
  3. Under Payment method & history. go to Payment method.
  4. Select Edit. 
  5. Tap the arrow Nest down iconto the right of your credit card information. 
  6. Select your current card or Add debit or credit card. 
    • Add new details about your card. 
  7. Select Submit. 

Pause your subscription

If you need to pause your Nest Renew subscription, please contact Nest support for help.

Cancel Nest Renew 

If you need to cancel your Nest Renew subscription, you can find everything you’ll need to know in the cancel your subscription article.

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1 Nest Renew requires 3rd generation Nest Learning Thermostat, Nest Thermostat E, or the newest Nest Thermostat, connected to a Google Account (sold separately). Adjustments only shift electricity usage from your heating and cooling. Available in select locations. Only available in areas served by major continental US grids, click here for more info. Prioritize clean energy only available for customers on certain electric utility time-of-use rates (check availability).

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