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Nest Renew subscription management

The Nest Renew1 clean energy subsidy program web portal lets you manage subscriptions for your thermostats.

Manage account information and settings

You can find your subscription information on the Nest Renew portal in your web browser.

Note: If you have a shared Nest home where there are multiple home owners, only the Nest Renew account holder (the person who signed up for Nest Renew via the app or web) has access to all the subscription information. If you're not the Nest Renew account holder, you won't find all the options listed below when you visit the Nest Renew portal in your web browser.

Settings

  1. Sign into the Nest Renew portal in your web browser.
  2. Select Settings. Here you can view and update subscription information like your home address, phone number, and more.

Change your address

  1. Sign in to the Nest Renew portal in your web browser.
  2. Select Settings.
  3. Under “Home information,” go to “Service Address” and select Edit.
  4. Add your new address.

Important: Nest Renew uses this information to turn on features like Energy Shift.1

Add or edit your rate code

  1. Select Settings.
  2. Utility information go to Rate Code / Tariff and select Edit.
  3. Select your new Rate Code.
Important: Nest Renew uses this information to turn on features like Energy Shift's Prioritize cheaper energy.1

Add or edit your utility provider

  1. Sign into the Nest Renew portal in your web browser.
  2. Select Settings.
  3. Utility information go to Utility and select Edit.
  4. Enter your current utility provider.

Change your email settings

  1. At the bottom of a Nest Renew email click Manage Preferences. This takes you to a webpage titled Your message preferences.
  2. Select the emails you want to get from Nest Renew.
    • Note: Some emails provide critical information, like a monthly receipt, and you can't unsubscribe from them.

Cancel Nest Renew

Nest Renew subscriptions are automatically renewed monthly from the day you sign up. You may cancel your subscription at any time.

Note: To cancel your Nest Aware video recording subscription for cameras and doorbells, go to Google Store Subscription Management.

On a computer

  1. Sign into the Nest Renew portal.
  2. Choose the home with the Nest Renew subscription that you want to cancel.
  3. At the top right, click the Google Account icon. 
  4. Verify that the Google Account shown is the one you used to enroll in Nest Renew for the account you wish to cancel. 
  5. Tap Settings And then Cancel (next to your Nest Renew ID number).

On a mobile device

  1. Sign into the Nest Renew portal.
  2. Choose the home with the Nest Renew subscription that you want to cancel.
  3. At the top right, tap the Google Account icon. 
  4. Verify that the Google Account shown is the one you used to enroll in Nest Renew for the account you wish to cancel. 
  5. At the top left, tap Menu .
  6. Next to the home address, tap the down arrow
  7. A list of homes that are connected to Nest Renew will appear. Choose the home with the Nest Renew subscription that you want to cancel.
  8. Tap Settings And then Cancel (next to your Nest Renew ID number).

If you switch to a new utility company

It’s not necessary to cancel your subscription if you switch energy providers. Nest Renew doesn’t replace or affect the service you receive from your electricity provider. Only your electricity provider (like a local electric utility) can provide you with the electricity that powers your home. That’s why you should also consider clean energy options from your electricity provider if they’re available to you.

If you move and switch to a new utility company, you can update your address in the Nest Renew portal.

Transfer a subscription

Nest Renew subscriptions aren’t transferable to other people. If you want to transfer the ownership of your subscription to someone else, cancel your subscription, and the new owner can then sign up themselves. During the early preview period, the new owner must also have been invited to join the early preview.

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1 Nest Renew requires 3rd generation Nest Learning Thermostat, Nest Thermostat E, or the newest Nest Thermostat, connected to a Google Account. Adjustments only shift electricity usage from your heating and cooling. Available in select locations. Only available in areas served by major continental US grids, click here for more info. Prioritize clean energy only available for customers on certain electric utility time-of-use rates (check availability).

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