Troubleshoot device unmounted

If you get a ‘device unmounted’ message in the Home app, check that your camera or doorbell is correctly attached to the stand, mounting plate or third-party mount. If the message doesn’t go away, this often means that you need to change the mount type with the Home app.

1. Open the Home app .
2. Tap and hold your device's tile.
3. At the top right, tap Settings   Device information  Camera mount.
4. Select an option to change the type of mount that you’re using.