Troubleshoot Nest Renew enrolment

If you've started the sign up process for Nest Renew but got stuck or have a problem, here's how to fix possible issues.

Minimum requirements to enrol in Nest Renew

Check that you have a compatible thermostat installed

You need one of the following thermostat models already installed to be eligible for Nest Renew

Nest Learning Thermostat (4th gen)	Nest Thermostat

Nest Learning Thermostat (3rd gen)	Nest Thermostat E

How to tell which Nest thermostat you have

Note: If you have a new Nest thermostat, use the instructions included in the box or in the app to to set up and install your thermostat.

Confirm that you have migrated your Nest account

Nest Renew requires a migrated Google Account. Find out how.  

Confirm that you live in an eligible zip code in the continental United States

Nest Renew is available in selected locations.

Get help connecting to your Google Account

You'll need to sign in with your migrated Google Account to complete Nest Renew enrolment on the web.

Can't sign in to Google Account

If you're having trouble signing in to your Google Account during Nest Renew enrolment, check that you can sign in to your account in another web browser tab on your computer or with your phone.

If you're having trouble signing in from there, you can troubleshoot sign-in issues in the Google Account Help Centre.

Missing home in the app

If you're enrolling in Nest Renew and the Google Account that you're using is not linked to an existing home in the Home app, you will need to create a new home in the app.

If you have more than one Google Account, make sure that you're using the same account that you used to sign up for Nest Renew.

Multiple homes or incorrect home in the app

If you have more than one home in the app, confirm which one you want to use with Nest Renew, and make sure that it is associated with the right Google Account.

1. Open the Home app .
2. Confirm that the home name and devices listed are correct. If you have more than one home, switch to the home that you want to enrol in.
3. If the home that you want isn't listed, you might not be signed in to the right account. Tap the profile icon in the top-right corner, then Expand account list to switch accounts or tap Add another account to sign in to another account.
4. Once you've confirmed the home that you want, make sure that you have a compatible thermostat paired and use the account linked to that home to complete Nest Renew sign-up.