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Cancel Nest Renew service

Before canceling a Nest Renew Premium subscription, keep in mind that after you cancel your Nest Renew Premium subscription, you’ll have to pay your utility bill directly to your utility company.

  • If you previously used autopay with your utility before signing up for Nest Renew and want to turn it back on, you’ll need to do it directly through your utility company or bank.
  • If there’s a pending payment to Nest Renew at the time of cancellation, and Nest Renew has already initiated charges, then Nest Renew will complete the transaction and pay that utility bill.
  • If your form of payment fails after you’ve triggered cancellation, Nest Renew will not ask you to fix your form of payment. Instead, your cancellation will continue and you’ll need to pay your utility bill directly to your utility company. 
  • If you have an outstanding statement with Nest Renew at the time of cancellation, but Nest Renew has not already initiated charges, you will need to pay your utility bill directly to your utility company.

Cancel Nest Renew Basic or Premium

On a computer 

  1. Sign into the Nest Renew portal.
  2. Choose the home with the Nest Renew subscription that you want to cancel.
  3. At the top right, click the Google Account icon. 
  4. Verify that the Google Account shown is the one you used to enroll in Nest Renew for the account you wish to cancel. 
  5. Tap Settings And then Cancel.

On a mobile device

  1. Sign into the Nest Renew portal.
  2. Choose the home with the Nest Renew subscription that you want to cancel.
  3. At the top right, tap the Google Account icon. 
  4. Verify that the Google Account shown is the one you used to enroll in Nest Renew for the account you wish to cancel. 
  5. At the top left, tap Menu .
  6. Next to the home address, tap the down arrow 
  7. A list of homes that are connected to Nest Renew will appear. Choose the home with the Nest Renew subscription that you want to cancel.
  8. Tap Settings And then Cancel.

Mail in cancellation request (Premium only)

You can mail a request to cancel Nest Renew Premium to the following address:

ATTN: Nest Renew

 Google Payment Corp. – Complaints Handling

 P.O. Box Mountain View, CA 94042

 

To process the request, you must include photocopies of all the following documents:

  • The last Nest Renew statement 
  • The last utility statement
  • Drivers license
  • Passport, state ID or other form of identification

Note: This process will typically take 10-14 business days. An email will be sent to you when cancellation of Nest Renew service is confirmed.

Nest Renew Premium was automatically canceled 

There are a number of reasons why your Nest Renew Premium subscription may have been canceled if you didn’t cancel it yourself. If your subscription was canceled by Nest Renew, you should have received a confirmation email explaining why your subscription is no longer supported. 

Possible reasons include:

  • Non-payment: If your authorized form of payment is declined and you do not resolve the issue within 7 days of your Nest Renew statement due date, your subscription will be automatically canceled.
  • Unsupported region: If you move outside of a supported region, we will not be able to pay your bill anymore and your Nest Renew subscription will be automatically canceled.
  • If Nest Renew has requested verification of your identity, your subscription will be automatically canceled if you haven’t completed verification within 30 days of being flagged.

What happens when you cancel your Premium subscription

  • After you cancel your Nest Renew subscription, you’ll need to pay your utility bill directly to the utility company as you did before you signed up for Nest Renew. 
  • If you previously used autopay with your utility before signing up for Nest Renew and want to turn it back on, you’ll need to do it directly through your utility company or bank.
  • If you had a pending payment to Nest Renew when you canceled and your form of payment was charged, Nest Renew will complete that transaction and pay the associated utility bill. 
  • You will immediately lose access to the Nest Renew portal after you cancel. 
  • You can still sign into Google Pay with the Google Account that you used to sign up for Nest Renew. Here you can review receipts of past transactions for at least a year after you canceled. 

If you switch to a new utility company

It’s not necessary to cancel your subscription if you switch energy providers, but Nest Renew Premium may not be available in your new utility company’s service area.

If you have a Nest Renew Premium subscription

  • If you switch service to a new utility in an area where Nest Renew Premium is available, you’ll be able to maintain your subscription. 
  • If you switch service to a utility in an area where Nest Renew Premium is not available, your subscription will be canceled and you will have the option to sign up for a Basic subscription. When your subscription is canceled, you’ll lose your Leafs and Milestones. 

If you have a Nest Renew Basic subscription

  • If you switch service to a new utility in an area where Nest Renew Premium is available, you can upgrade your subscription. 
  • If Nest Renew Premium isn’t available in your new utility’s service area, you can choose to stay in Basic tier (if you have a compatible Nest thermostat), and your Leafs and Milestones will be maintained. 

Transfer a subscription

Nest Renew subscriptions are not transferable to other persons. If you want to transfer the ownership of your subscription to someone else, cancel your subscription and the new owner can then sign up themselves. During the early preview period, the new owner must also have been invited to join the early preview.

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