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Cancel Nest Renew service

What happens when you cancel Nest Renew

When you cancel your Nest Renew Premium subscription and choose not to downgrade to no-cost Nest Renew Basic, you’ll immediately lose access to the Nest Renew portal after you cancel. If you have Nest Renew Premium, here’s what you can also expect:

  • You’ll no longer get charged the monthly subscription fee.
  • If you had a pending payment when you canceled and your form of payment was charged, Nest Renew will complete that transaction.
  • You can still sign into Google Pay with the Google Account that you used to sign up for Nest Renew to review receipts of past transactions for at least a year after you canceled.

Cancel Nest Renew Basic or Premium

On a computer

  1. Sign into the Nest Renew portal.
  2. Choose the home with the Nest Renew subscription that you want to cancel.
  3. At the top right, click the Google Account icon. 
  4. Verify that the Google Account shown is the one you used to enroll in Nest Renew for the account you wish to cancel. 
  5. Tap Settings And then Cancel (next to your Nest Renew ID number).

On a mobile device

  1. Sign into the Nest Renew portal.
  2. Choose the home with the Nest Renew subscription that you want to cancel.
  3. At the top right, tap the Google Account icon. 
  4. Verify that the Google Account shown is the one you used to enroll in Nest Renew for the account you wish to cancel. 
  5. At the top left, tap Menu .
  6. Next to the home address, tap the down arrow
  7. A list of homes that are connected to Nest Renew will appear. Choose the home with the Nest Renew subscription that you want to cancel.
  8. Tap Settings And then Cancel (next to your Nest Renew ID number).

Nest Renew Premium was canceled or downgraded unexpectedly

There are a number of reasons why your Nest Renew Premium subscription may have been canceled if you didn’t cancel it yourself. If your Premium subscription was canceled by Nest Renew, you should have received a confirmation email explaining why your subscription is no longer supported. 

Possible reasons include:

  • Non-payment: If your authorized form of payment is declined and you do not resolve the issue within 7 days of your Nest Renew statement due date, your subscription will be automatically downgraded.
  • Unsupported region: If you move outside of a supported region, your Nest Renew subscription will be automatically canceled.  When your subscription is canceled, you’ll lose your Leafs and Milestones.
  • Deleted home structure: If you delete the home in the Home app or Nest app that has the Nest thermostat you use with Nest Renew, Your Nest Renew subscription will be automatically canceled.

If you switch to a new utility company

It’s not necessary to cancel your subscription if you switch energy providers. Nest Renew does not replace or affect the service you receive from your electricity provider.  Our purchase of RECs for Nest Renew Premium does not provide you with electricity.1

Only your electricity provider (like a local electric utility) can provide you with the electricity that powers your home. That’s why you should also consider clean energy options from your electricity provider if they’re available to you.

If you move and switch to a new utility company, you can update your address in the Nest Renew portal. If Nest Renew is available in your new location, your Clean Energy Match will continue and you’ll keep your existing Leafs and Milestones.

Transfer a subscription

Nest Renew subscriptions are not transferable to other persons. If you want to transfer the ownership of your subscription to someone else, cancel your subscription and the new owner can then sign up themselves. During the early preview period, the new owner must also have been invited to join the early preview.


1 Learn how this is done with renewable energy credits. During the preview phase Nest Renew’s RECs will be sourced from the Bethel Wind in Castro County, TX which also provides renewable energy for Google.

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