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Nest Renew Premium payment and billing

Start here if you want to understand how Nest Renew Premium billing cycles work, access your statements, and learn how autopay works.

For steps on how to update your billing address, authorized payment method, and more, go to our Update Nest Renew account and billing info article.

If you’re having issues making a payment or if your bill is incorrect or higher than you expected, go to our Troubleshoot Nest Renew payments article.

Know when your bill is due

After your utility generates a bill, Nest Renew will email you a statement. Your Nest Renew payment is due no sooner than 10 days after the statement is sent.

Nest Renew charges you before your utility bill due date so that there’s enough time to process your payment before the utility bill is due. Even though the charge via Nest Renew will occur earlier, the due date of your utility bill will not change.

Your first utility bill payment when you sign up

When you first enroll in Nest Renew Premium, you may have an option to pay any outstanding balance on your utility account at checkout. You might not see this option if you don’t have an outstanding balance on your utility account at the time.

Access your billing statement

Your Nest Renew statement email will be sent from nestrenew-noreply@google.com to the email linked to your account. You can also access this information in the Nest Renew portal:

  1. Go to nestrenew.google.com and sign in.
  2. Select the Billing & Usage tab. You’ll get an overview of your Nest Renew bill, including Nest Renew Premium charges and your utility company charges, and can download a PDF of your full Nest Renew Premium monthly statement.

What’s in your billing statement email

Your monthly Nest Renew statement email tells you the following:

  • Total monthly bill. This is the sum of your utility bill and your Nest Renew subscription fees.
  • Bill comparison. This tells you whether your energy use was higher or lower than the previous month.
  • Your total Clean Energy Match. This is the cumulative estimated fossil fuel electricity use for your home that Nest Renew is matching with clean energy using renewable energy certificates (RECs).

Payment options

Currently, Nest Renew accepts payment from a debit or credit card. Nest Renew charges and collects from your debit or credit card through Google Pay.

Update your payment method

You can change your payment method, add a new credit card or update your current one in the Nest Renew portal in your web browser. Find steps to update your account and billing information in our Help Center.

How recurring payments work

When you complete Nest Renew Premium enrollment, you authorize recurring charges to your form of payment. This means Nest Renew will charge your selected form of payment automatically until you cancel. You’ll receive an email copy of your authorization of automatic payments. You can learn more about how to cancel your Nest Renew subscription and read the Nest Renew cancellation policy in our Help Center.

When to turn utility bill autopay off to avoid payment issues

It’s important that you don’t turn off autopay with your utility provider until after you receive email confirmation from Nest Renew that your next utility bill will be paid via Nest Renew. For most, this will happen for the next utility bill after enrollment. However, if your next utility bill is due very soon after you enroll in Nest Renew, you’ll still need to pay that bill directly to your utility company.

Nest Renew enrollment screens on the web and your Nest Renew welcome email will provide guidance on when your utility bill payments via Nest Renew Premium will begin.

If you want to turn off autopay to your utility, it’s best to do so right after your latest utility bill is settled. If you’ve recently received your Nest Renew statement, you should turn off autopay with your utility as soon as possible to avoid being double-charged.

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