/googlehome/community?hl=en
/googlehome/community?hl=en
12/15/17
Original Poster
Alastair Hadden

Google Home Max kills my Wi-Fi network.

I've had a Google Home Mini for a few months, no problems, works great.

My Google Home Max arrived today. Initial setup was fine, everything was working (Assistant, streaming services), but then my Wi-Fi network went down, which required a hard restart of modem and router to fix. It took it going down a few more times for me to realize the Max was causing it; whenever I tried to stream radio or Spotify, the Wi-Fi died and had to be restarted.

I tried a hard reset of the Max. Got to the end of setup ... and then the network died and the modem and router had to be restarted.

When I pulled the Max out of the wall, the crashes stopped. Meanwhile, the Mini continues to work as advertised.

If it helps, I have an Arris Surfboard SB6183 and a TP-Link Archer C7. No networking or connection problems with either of them during the past year(s).
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All Replies (305)
Benjamin Perlmutter
12/15/17
Benjamin Perlmutter
Hi alastair - Welcome to the Google Home Help Forum!

This is a very strange issue. With all you have tried, I would suggest contacting a Google Home Support Specialist here: https://support.google.com/googlehome/contact/pre_chat_survey?hl=en&cfsi=home_contact_flow&cfnti=6058750&cft=1

They are very friendly and should be able to help. Let us know your results!

Ben
Benjamin Perlmutter
12/15/17
Benjamin Perlmutter
One other thing to check, Is the home Max connected to a 5ghz network? If not, then that could be the issue. Home devices work best on a 5ghz connection.

Let us know.

Ben
12/16/17
Original Poster
Alastair Hadden
Thanks, Ben. I went one step further and completely disabled the 2.4 Ghz band on my router, since I don't think there's a single device in my house that would need it and I know it tends to be cluttered. That actually seems to have fixed it, at least for now: The Max is currently streaming from Spotify and the network hasn't died in a few hours...
Benjamin Perlmutter
12/16/17
Benjamin Perlmutter
You're welcome, that is great news! Please let us know if the problem continues or gets worse!

Ben

Ryan Crowson
12/26/17
Ryan Crowson
Glad I found this thread, same issue here. 

Multiple Google Homes connected through a TP Link Archer C7 V3 router running both bands with the same SSID for over a year with no issue. 
Added a Home Max to the mix tonight and my router kept dying. I couldn't even hardwire and log into it to see what was happening, had to unplug the router every time.
I had a hunch it was the Max so I unplugged it and sure enough all other Homes starting working again without crashing my network. 

A quick search led me here, so I disabled the 2.4 band on my router and everything is working fine. What gives? I'm not ready to give up the 2.4GHz band yet.
299 MORE
Fredy Etanislao Reyes
3/31/18
Fredy Etanislao Reyes
Hola y en donde esta el Chromecast de google para desintalar si no se esta usando es una extension:
 
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