To secure your home, we’ve added 2-step verification as an extra layer of protection for Nest accounts that have not been migrated to a Google Account. This security feature helps reduce the risk of unauthorized access, such as automated attacks, by requiring a verification code sent to your phone or email. It’s now required for all non-migrated accounts to make sure that no one can sign in to your Nest app without your permission.
For added account security, do not share your account email and password. You can create Family accounts so every person in your household has their own private and secure login.
Tips:
- Learn about Nest accounts and whether you have a migrated account.
- Always choose a unique password for your account on the Nest app and do not reuse this password in other places.
Understand how 2-step verification works
Two-step verification helps prove your identity any time you sign in to your account or make changes to security settings. It relies on 2 different tools:
- Something you know: Whenever you sign in to the Nest app, you’re asked for your email address and password.
- Something you have: After you enter your password, Nest sends a unique, temporary verification code to your phone or email in order to make sure it’s really you. Enter the code when the app prompts you.
If you set up 2-step verification, you’ll need to enter the code sent to your phone every time you want to do the following:
- Sign in to your account on the Nest app
- Change your password
- Reset a lost password
- Remove your phone number
Important:
- Do not use temporary numbers or someone else's email for 2-step verification. Use an account you can always access.
- Avoid sharing your Nest email and password with others. Instead, invite them to share access with Family Accounts.
- Learn more about Family Accounts and how to share access to your Nest home.
Make sure you have:
- The latest version of the Nest app to get the latest features and bug fixes. After you set up 2-step verification, you might not be able to sign in to your account with an older version of the app.
- The email address and password you use to sign in to your account on the Nest app. If you forgot your password, reset your password with the Nest app.
- A phone that can accept text (SMS) messages and a reliable signal from your carrier.
- A separate account for each person who can access your Nest home.
- Make sure you have the latest version of the Nest app to get the latest features and bug fixes.
- On the Nest app home screen, tap Settings
.
- Tap Account
Manage account
- Select 2-step verification, then turn on 2-step verification.
- Follow the prompts to enter your password, phone number, and the unique verification code sent to your phone.
.
Manage account Tip: When you enable 2-step verification, the app logs you out of your Nest app account on other devices. Simply sign back in on your phones, tablets, or computers.
Change 2-step verification settings
If you plan to get a new phone number and stop using your old one, you should turn off 2-step verification before you deactivate your old line. Then, turn 2-step verification back on with your new number.
Important: You’ll need to enter a verification code from your old phone number one last time. This is a
security precaution to confirm your identity and help protect your account.
- On the Nest app home screen, tap Settings
- Tap Account
- Select Phone number
- Follow the prompts to enter your password and the temporary verification code sent to your old
phone number. This will turn off 2-step verification. - Follow the steps to set up 2-step verification again with your new phone number.
When you turn off 2-step verification on the Nest app:
- You’re still required to verify your identity when signing in to your account on the Nest app.
- You’ll get an email with the verification code instead of a text (SMS) message.
Important: You won’t be able to turn off 2-step verification without your phone. You’ll receive a code on your phone one final time to confirm you’re requesting this security change.
- On the Nest app home screen, tap Settings
- Tap Account
- Select 2-step verification then, turn off 2-step verification.
- Follow the prompts to enter your password and the temporary verification code sent to your current phone. Confirm that you want to turn off 2-step verification when prompted.
Troubleshoot 2-step verification
Check your phone or email for your verification code. The Nest app will tell you which it is. Then, follow the steps for your phone or email below.
If you’re unable to access the email or phone number associated, you can factory reset your device and set it up with a new phone or email. Review the factory reset instructions for your device for more details.
On your phone
- Check the Nest app for the last 4 digits of the phone number the verification code was sent to
- If the phone number is correct, make sure your phone has a good cellular signal. Wait a few minutes for the text message.
- If the phone number is incorrect, contact Nest support.
- If several minutes have passed and you still haven’t received a verification code, request a new one on the app.
In your Email
- Make sure you’re signed in to the email account associated with your Nest account.
- Search for emails from account@nest.com.
- Check spam or junk.
- If several minutes have passed and you still haven’t received a verification code, request a new one on the app.