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To get the most out of Google Home, choose your Help Center: U.S. Help Center, U.K Help Center, Canada Help Center, Australia Help Center.  Need help? Speak to a Google Home support specialist: U.S.: 1-855-971-9121,  U.K.: 0800 026 1217, Canada: 844-701-7229.

[Fixed issue] Google Home Mini touch controls behaving incorrectly

Update

Top touch functionality

We've decided to permanently remove all top touch functionality on Google Home Mini. We made this decision to avoid any confusion and give you complete peace of mind while using your Mini. The update will be completely rolled out by end of day October 15, 2017.

The good news is you get the same functionality using your voice.

  • Start a request: Say "Ok Google" or "Hey Google" instead of pressing and holding the top of Mini.
  • Control music, alarms, and timers: Say "Ok Google" or "Hey Google <pause/play/stop>" instead of tapping the top of Mini.

Volume control

Mini's volume controls haven't changed. You can still control volume by side touch and voice. 

Original issue 

The Google Home team is aware of an issue impacting a small number of Google Home Mini devices that could cause the touch control mechanism to behave incorrectly. We immediately rolled out a software update on October 7 to mitigate the issue. 

Who is affected: People who received an early release Google Home Mini device at recent Made by Google events. Pre-ordered Google Home Mini purchases aren’t affected. 

My Activity: We take user privacy very seriously. We've removed any activity/queries that were created by long pressing the top of a Google Home Mini between October 4 and October 7, when the software update was rolled out. That information will no longer be listed on your My Activity page. You can also always go to your My Activity page and delete any past activity from your account.

Next steps: If you're still having issues, please contact Google Home Support at 1-855-971-9121 to get a replacement Google Home Mini.

Elise is a Google Home expert and author of this help page. Leave her feedback below about the page.

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