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To get the most out of Google Home, choose your Help Center: U.S. Help Center, U.K Help Center, Canada Help Center, Australia Help Center.  Need help? Speak to a Google Home support specialist: U.S.: 1-855-971-9121,  U.K.: 0800 026 1217, Canada: 844-701-7229.

Shop on Google Home

Order everyday essentials and buy items on your shopping list with your Google Assistant on Google Home.
 
Note: This functionality is only available in the U.S. 

Step 1. Set up personalization

One person using Google Home

Personal results must be turned on to add or manage your shopping lists and buy items.  

  1. Open the Google Home app .
  2. In the top left corner of the Home screen, tap Menu .
  3. Verify that the Google Account that is listed is the one linked to Google Home.  To switch accounts, click the triangle to the right of the account name and email address.
  4. Tap More settings. 
  5. Under "Devices." tap the Google Home you want to adjust.
  6. Under "Personal results", slide the slider on .
Multiple people using Google Home

If multiple users are using the same Google Home, everyone who wants to hear personal calendar info on Google Home must link their Google Account and voice to Google Home, even the person who set up Google Home. If you've already linked your Google Account and voice, skip these steps. 

 

  1. Open the Google Home app .
    1. Make sure the Google Home app is updated with the latest version.
  2. Make sure your phone or tablet is connected to the same Wi-Fi network as Google Home.
  3. Tap Menu  and make sure the Google Account listed is the one you want to link to your voice. To switch accounts, click the triangle next to the Account name and choose the correct Account. 
  4. In the top right corner of the app Home screen, tap Devices . Find the device card of the Google Home you'd like to link to your voice. 
  5. From the device card, tap the blue banner labeled Multi user is now available or Link your account.
  6. Tap CONTINUE. 
  7. If you haven’t already agreed to what is required to get help from your Assistant, you’ll see a screen outlining the permissions. Tap YES I’M IN. 
  8. Follow the prompts to teach Google Home to recognize your voice. You'll say "Ok Google” twice and “Hey Google” twice. Note: This turns on Personal results.
  9. To test a few phrases, say something like, “Ok Google, tell me about my day.” Tap CONTINUE. 
  10. To invite other people to link their Google Account & voice for tailored results, tap INVITE, choose your communication method, and send the invite. To skip this step, tap No thanks.
  11. You'll see a list of devices you've linked to your voice. These devices will read personal info when they hear your voice. If your Assistant isn’t recognizing your voice correctly, tap Teach it your voice again to try again. 

Step 2. Set up payments

To start shopping, you must set up payments. 

Set up payments
  1. Open the Google Home app .
  2. In the top left corner of the Home screen, tap Menu .
  3. Verify that the Google Account that is listed is the one linked to Google Home. To switch accounts, tap the triangle next to the account name.
  4. Tap More settings.
  5. Under "Account,"  tap Payments and thenGET STARTED.
  6. Read the Terms of Service. Scroll down and tap ACCEPT. 
  7. Choose your default payment method:
    1. If you have already added a payment method for another Google service, for example Google Play, you can choose that payment method. Tap NEXT.
    2. If you need to add a payment method, tap Add credit or debit card.
      1. Enter the card information, billing name, billing street address, and phone number. Review the card details and tap SAVE.  ​
      2. This new payment method is now selected as your default payment method. Tap NEXT. 
  8. Choose your delivery address:
    1. If you have already added a delivery address for another Google service, you can choose that delivery address. Tap NEXT.
    2. If you need to add an address, tap Add new address. 
      1. Enter name, delivery address, and phone number. Tap SAVE.  ​
  9. Select which Google Home(s) can make payments. Note: This screen only appears if you have successfully set up Google Home(s):
    1. You'll see a list of all Google Homes that are successfully set up.
    2. Next to each Google Home, you'll see a toggle that controls the Personal results for that particular device. Remember, Personal results controls whether a specific Google Home can use your personal information, including payments and other things like email, calendar, and flights. 
    3. To allow Google Home to use your personal information, slide the slider next to that device to the right . Tap DONE. 
    4. To prevent Google Home from using your personal information, slide the slider next to that device to the left  . Tap DONE.
    5. Important:  If you turn off Personal results because you don't want your Assistant to help with payments, it won’t be able to help with other personal information like flights, shopping lists, calendars, etc. However, if you turn OFF payments and keep Personal results ON, your Assistant can still help other personal information, like calendar and flight info.  
​ Here's more on how to set up payments on Google Home.

Add a single item to your cart 

You can add a single item to your cart, one at a time. 

Using your voice
To do this: Say "Ok Google" or Hey Google," then...

Add an item

Tip: You can only add a single item at a time. If they wish to update the quantity of an item in their cart (for example, they want two bottles of shampoo), they can only do so on the Express site or app.

"Add <product> to my cart," "Add <product> to my shopping cart"

Add an item from a specific store

"Add <product> from <store> to my cart"

Currently you can't ask what's in your cart, remove items from a cart, or change the quantity of items in your cart. 

Using the Google Home app
  1. Open the Google Home app .
  2. In the top left corner of the app's Home screen, tap Menu .
  3. Verify that the Google Account that is listed is the one linked to Google Home. To switch accounts, click the triangle to the right of the account name.
  4. Tap More settings. 
  5. Under "Services," tap Shopping list  .
  6. Tap a list that includes the item you want to buy. 
  7. Tap the Express logo  next to the item to open the Google Express app. 
    1. Note: The Google Express app doesn't need to be downloaded to your phone to buy items. Google Express automatically opens after tapping the Express logo. 
  8. You’ll see search results for this item. Swipe right to see different brands, sizes and other options for each item.
  9. Once you choose an item, tap the item and then ADD TO CART.

Buy a single item by voice

You can only buy or re-order a single item per order, even if it is the same item. For example, you can't say "Hey Google, buy two packages of paper towels" (same item) or "Hey Google, buy paper towels and garbage bags" (different items). You'll need to completely purchase one single-time order and then start a new order for additional items. Each single item order has its own tracking number. Multiple item purchases are coming soon. 

To do this: Say "Ok Google" or Hey Google," then...

Buy a single item

Tip: If you don't specify a store, store results are based on your Google Express order history. If you haven't ordered this item before, you'll hear results from stores that carry the item

"Buy <product>," "Purchase <product>,' "Order <product>"

Buy a single from a specific store

"Buy <product> from <store>,' "Purchase <product> from <store>,' "Order <product> from <store>"

Reorder a single item

Tip: These items are based on your Google Express order history 

"Reorder <product>"
 

Note: Merchants on Google Express offer free shipping when orders exceed a minimum basket amount. If you try to place an order and hear that the order includes shipping fees, you can add the item to your cart instead in order to build a minimum basket.

Buy items directly from lists 

Buy items from Google Express 

Note: You don't have to be a Google Express member to buy items using your voice or directly from your shopping list the Google Home app. However, if you aren't a Google Express member, you may charged a fee if you buy items directly from the Google Home app. The fee is waived until August 23, 2017 if you buy items using your voice. 

To buy individual items from your shopping list:

  1. Open the Google Home app .
  2. In the top left corner of the app's Home screen, tap Menu .
  3. Verify that the Google Account that is listed is the one linked to Google Home. To switch accounts, click the triangle to the right of the account name.
  4. Tap More settings. 
  5. Under "Services," tap Shopping list  .
  6. Tap a list that includes the item you want to buy. 
  7. Tap the Express logo  next to the item to open the Google Express app. 
    1. Note: The Google Express app doesn't need to be downloaded to your phone to buy items. Google Express automatically opens after tapping the Express logo. 
  8. You’ll see search results for this item. Swipe right to see different brands, sizes and other options for each item.
  9. Once you choose an item, tap the item and then ADD TO CART.
  10. When you’re done shopping, tap the shopping cart  to check out. Then complete the check out steps. 

To buy your entire list:

  1. Tap the list you're purchasing items from and then SHOP YOUR LIST. This will take you to the Google Express app.
    1. Note: The Google Express app doesn't need to be downloaded to your phone to buy items. Google Express automatically opens after tapping the Express logo. 
  2. You’ll see search results for each of the items on your list on Google Express. Swipe right to see different brands, sizes and other options for each item.
  3. Once you find what you want to buy, tap the item and then ADD TO CART.
  4. When you’re done shopping, tap the shopping cart  to check out.  Then complete the check out steps. 
Mark items as purchased
To know which items have been purchased and to prevent others from purchasing the same item, you can check off the item. All people on the shared list will see this item checked off. 
  1. Open the Google Home app .
  2. In the top left corner of the app's Home screen, tap Menu .
  3. Verify that the Google Account that is listed is the one linked to Google Home. To switch accounts, click the triangle to the right of the account name.
  4. Tap More settings. 
  5. Under "Services," tap Shopping list  .
  6. Tap the list you're purchasing items from and then tap the check box next to the item.
  7. It will be added to the "Checked items" section at the bottom of the screen. 
  8. To move an item back to the main list, uncheck the box next to the item. 

You can also touch the item and swipe right. 

Manage orders 

Cancel order or add substitute options
You can cancel any order until it’s been paid for in-store. You’ll also have 15 minutes after placing your order to pick substitutes in case your item is out of stock. Note: You can’t cancel an order by voice. 

From email

  1. Open the order confirmation email.
  2. Click SEE MORE to get to your Orders page, where you can cancel your order until it’s been paid for in-store, or add substitutes.

From Google Express site

  1. Open Google Express.
  2. In the top right corner of the browser, click My Account and then Orders and then Cancel Order. 

From Google Express app

  1. Open your Google Express app.
  2. Tap on the House icon with the “New” status shown underneath. You can cancel an order until it’s shown as “In progress.”
  3. In the Order details screen, tap Cancel order.
Change items in order

Once you’ve submitted your order, it isn’t possible to edit the items in your delivery. However, you can always place a second order for any additional items you need, or cancel the order and place a new one.

Track your order

To check on the status of your Google Express order, go to your Orders page, under My Account. Your order status will move from “Packed,” to “In Transit,” to “Completed.”  Here's more on tracking your order. 

Participating retailers
You can order from the below stores anywhere in the US (except Alaska and Hawaii). You also have more stores specific to your area (see a full list.)
  • Costco
  • Guitar Center
  • Kohl's
  • L'Occitane
  • Payless
  • PetSmart
  • Road Runner Sports
  • Sur La Table
  • Ulta
  • Walgreens
  • Whole Foods
Unavailable items
Some items aren't available to buy using Google Home. These include:
  • All restricted products and services for Google Express
  • Fresh produce
  • Perishables, including dairy products
  • Most clothing and accessory items
  • Furniture
  • Anything less than $3.99 and more than $100, pre-tax. Note: Each single item must be $3.99 or more. For example, you can't buy 4 packs of $.99 gum to reach the $3.99 limit. 
Get help with your order
If you have questions about your order or need help, contact the Google Home Express support specialists. 

For a video demonstration, check out this YouTube video. If you prefer step-by-step instructions, see below.

 

Elise is a Google Home expert and author of this help page. Leave her feedback below about the page.

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