Check that your devices are on the same Wi-Fi network

To confirm if your mobile device and your Google Nest or Home speaker or display are on the same Wi-Fi network, follow the steps below. 

Step 1. Check the Wi-Fi network of your mobile device or tablet 

1. On your Android device, tap Settings  open your device’s Network and Wi-Fi settings. The Wi-Fi network labelled ‘Connected’ is the network your mobile device is connected to. Your Wi-Fi network must match the network that your speaker or display is connected to.
2. If your Wi-Fi network doesn’t match or if you need to change the network:
   • Tap a new network  enter password Connect.
   • If you've entered the password for that network before, you just need to tap the network and your device should connect automatically.

Step 2. Check the Wi-Fi network of your speaker or display

1. Open the Google Home app .
2. Tap Favourites or Devices .
3. Tap and hold your device's tile.
4. Tap Settings   Device information  Wi-Fi.

If your mobile phone or tablet's Wi-Fi network doesn't match the speaker or display's Wi-Fi network, find out how to change the Wi-Fi network of your speaker or display.