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To get the most out of Google Home, choose your Help Center: U.S. Help Center, U.K Help Center, Canada Help Center, Australia Help Center.  Need help? Speak to a Google Home support specialist: U.S.: 1-855-971-9121,  U.K.: 0800 026 1217, Canada: 844-701-7229.

Media and multiple users on Google Home

This functionality is only available in the U.S, U.K. and Australia, and Canadian English. French Canadian is coming soon.

Why you should link your Google Account and voice

Google Home is a shared device and is commonly used by all household members. When each person in the household links their personal Google Account and voice to Google Home, they’ll enjoy a more customized media experience, making the overall media experience even better.

When everyone links their personal Google Account and voice to a shared device, each person:

  • Can choose their own default music services
  • Gets a personalized music experience
    • This is based on their past interaction with the music service (Listening history, songs they liked, etc.)
  • Controls their own private library for the music service,
    • Can  access their own saved playlists, songs, etc. Also, liking or saving music will save it to their personal library for that music service.
  • Avoids reaching the single stream limitation which is common across music services.
    • Instead of everyone at home sharing the same Google Account, each member can now use their personal account and avoid interrupting music playback on other linked accounts.
  • Can ask to play recommended YouTube Videos or some TV show or movies from a linked streaming service.
    • This provides a more personalized experience by continuing playback from your last saved spot.

How to link your Google Account and voice 

Each person can link one of their Google Accounts to Google Home. If you have a personal Google Account and a work Google Account, you must choose which account you want to hear personal information for.  

Note: Everyone who wants to hear personal info on Google Home must follow these steps, even the person who set up Google Home. 

Link your Google Account & voice to Google Home
  1. Open the Google Home app .
    1. Make sure the Google Home app is updated with the latest version.
  2. Make sure your phone or tablet is connected to the same Wi-Fi network as Google Home.
  3. Tap Menu  and make sure the Google Account listed is the one you want to link to your voice. To switch accounts, click the triangle next to the Account name and choose the correct Account. 
  4. In the top right corner of the app Home screen, tap Devices . Find the device card of the Google Home you'd like to link to your voice. 
  5. From the device card, tap the blue banner labeled Multi user is now available or Link your account.
  6. Tap CONTINUE. 
  7. If you haven’t already agreed to what is required to get help from your Assistant, you’ll see a screen outlining the permissions. Tap YES I’M IN. 
  8. Follow the prompts to teach Google Home to recognize your voice. You'll say "Ok Google” twice and “Hey Google” twice. Note: This turns on Personal results.
  9. To test a few phrases, say something like, “Ok Google, tell me about my day.” Tap CONTINUE. 
  10. To invite other people to link their Google Account & voice for tailored results, tap INVITE, choose your communication method, and send the invite. To skip this step, tap No thanks.
  11. You'll see a list of devices you've linked to your voice. These devices will read personal info when they hear your voice. If your Assistant isn’t recognizing your voice correctly, tap Teach it your voice again to try again. 

Sharing services with other linked users and guests

Once you link your Google Account and voice to a shared Google Home, your music and video services are accessible to anyone who speaks to Google Home. using relevant voice commands.

Also, all TVs and speakers linked your account can be used by other guests and other people linked to the same shared device. 

To prevent others from using your music and video services, ask them to:

Voice commands for multiple users & media

Google Home may play different music and video content if the requester is a linked user or a guest. Here's an overview: 

 

 

First person who linked their Google Account and voice

 How to identify this person. 

Additional linked users Guests and unlinked housemates
Music voice commands will:
  • Play music from your default music service.
  • If you haven't linked your default service, your Assistant will use other linked users' music services. 
  • Play music from your default music service.
  • If you haven't linked your default service, your Assistant will use other linked users' music services.
  • Play music from the default music service of the first person who linked their Google Account and voice.
  • If the service you requested hasn't been linked, your Assistant will use other linked users' music services.

TV shows and movies voice commands will:

  • Play content from your linked streaming service (example Netflix).
  • If you haven't linked your streaming service, your Assistant will use other linked users' service accounts. 
  • Play content from your linked streaming service (example Netflix).
  • If you haven't linked your streaming service, your Assistant will use other linked users' service accounts. 
  • Play content from the linked streaming service of the first person who linked their Google Account and voice.
  • If the streaming service you requested hasn't been linked, your Assistant will use other linked users' music services.

YouTube videos voice commands will:

  • Play content from your YouTube account
  • Play content from your YouTube account
  • Play content from the YouTube account of the first person who linked their Google Account and voice.
TV and speaker voice commands will: 
  • Control TVs, speakers, and multi-room groups for all users who have linked their Google Account and voice 
  • Control TVs, speakers, and multi-room groups for all users who have linked their Google Account and voice 
  • Control TVs, speakers, and multi-room groups for all users who have linked their Google Account 

 

Who is the first person who linked their Google Account & voice?

This user is likely the person who set up Google Home, but may not be if that person hasn't linked their voice. There is no way to tell who first linked their Google Account and voice from within the Google Home app. You must ask all linked users when they linked their Google Account and voice to be sure who is the first person. Here's how to manage linked users. 

 

 

Elise is a Google Home expert and author of this help page. Leave her feedback below about the page.

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