Google Home & phone respond to "Ok Google"

If you’re near your Google Home device and phone, only Google Home should respond to "Ok Google." If your phone also responds, here’s how you can try fixing the issue.  

Step 1: Update your Google app version

  1. On your phone, open the Google app Google .
  2. At the top left of the Home screen, tap Menu Menu and then Settings and then About.
  3. Look for the version number at the top.
  4. If your version is below 6.5, go to the Google app page, then tap Update.

Step 2: Add the same account to both devices

If you have multiple Google Accounts, add the account you used to set up Google Home to your phone. Note: If the phone that's responding isn't yours, then these steps won’t fix the issue.

Step 1: See which account you use on Google Home

Follow these instructions, then come back to this page.

Step 2: Add the account to your phone
  1. On your phone, open the Google app Google .
  2. At the top left of the Home screen, tap Menu Menu .
  3. To the right of your email, tap the down arrowDown Arrow and then Add account.
  4. Follow the steps to add your account. After you add the account, you don’t need to stay signed in.

Step 3: How to use "Ok Google"

Talk to Google Home

  • Say "Ok Google." (Your phone shouldn’t respond.)

Talk to your phone

  • When you’re at home, follow the steps below (choose the phone you use).
  • When you’re not at home, say "Ok Google."

Learn how to see if your phone has the Google Assistant.

Phones with Google Assistant
  1. On your phone, touch & hold the Home button.
  2. Say a command or ask a question.
    To type instead, tap Type Type.
Phones without Google Assistant
  1. Go to your Home screen or open the Google app Google .
  2. In the search bar, tap Speak Microphone.
  3. Say a command or ask a question.

Get more help or send feedback

Google Home

Visit the help forum

You can ask questions and find answers in the Google Home Help Forum.

Contact us 

  1. Go to the Google Home Help Center.
  2. At the top right, tap Contact us.
  3. Choose how you want to talk with us.

Send feedback

Learn how to send feedback about Google Home. Sending feedback helps us fix the issue, but we won’t reply to you directly.
Pixel and Nexus phones

Visit the help forum

You can ask questions and find answers in the Google Help Forum.

Contact us or send feedback

  1. On your phone, open the Settings app Settings.
  2. At the top right, tap Support.
  3. You can call us, chat with us online, or send feedback.

Sending feedback helps us fix the issue, but we won’t reply to you directly.

Other Android phones

Visit the help forum

You can ask questions and find answers in the Google Help Forum.

Send feedback

  1. Open the Google app Google .
  2. At the top left of the Home screen, tap Menu Menu and thenSend feedback.
  3. Tell us about the issue, then tap Send Send.

Sending feedback helps us fix the issue, but we won’t reply to you directly.

 

Elise is a Google Home expert and author of this help page. Leave her feedback below about the page.

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