Can't find Google Home device in Google Home app

If you can't find a "Needs to be set up" Google Home device card within the Device section of the Google Home app (this section is found in the top right corner of the Google Home app's Home screen), try these steps.

Initial checklist

First, make sure:

  1. You're using the most recent version of the Google Home app
  2. The Google Home device is powered on
  3. The Google Home device is plugged into a wall outlet
  4. You are in the same room as the Google Home device
  5. The LED light on the back of Google Home is blinking white. Note: Google Home Mini doesn't have this LED light. 
  6. The white LED lights on the top of the Google Home device are blinking, meaning the device is ready to be set up
  7. If you're using an iOS device, turn on Bluetooth
    1. On the Home screen, tap Settings > Bluetooth.

    2. Make sure the slider is On (toggled to the right and green).
    3. Close out of Settings and return to the Google Home app Google Home app.
  8. If you're using an Android device, turn on Location services
    1. On your Android device, tap Settings .
    2. Tap Location > Turn on location.
    3. Tap Settings > Apps > Google Home app > Permissions.
    4. Next to "Location",  make sure the slider is On (toggled to the right and green)

General troubleshooting

If you've checked off all of the steps above and you still can't find your Google Home device, try one of the steps below and then look for your device. If you still can't find it, move to the next step. 

Step 1. Reboot Google Home

  1. Disconnect the power cable from Google Home 
  2. Reconnect power cable back into Google Home 

Step 2. Force close and relaunch the Google Home app      

  1. From an IOS device                   
    1. Press the Home button two times quickly. You’ll see small previews of your recently used apps.      
    2. Select the app you want to close and swipe up towards the top of the screen.         
  2. From an Android device              
    1. Launch the Recent Applications menu to see small previews of your recently used apps.                                 
      1. The Recent Apps button should be accessible at nearly any time along the bottom of the screen along with the other buttons on the virtual task bar.

Step 3. Check to see if the device is listed under “Ignored Devices” folder on the Devices tab      

  1. Open the Google Home app.
  2. In the top right corner of app home screen, tap Devices.
  3. Scroll all the way down and make sure the Google Home is not listed under the Ignored Devices section. (Note: If you don’t have any ignored devices, you may not see this section listed in the Google Home app).

Step 4. Try to manually connecting to the Google Home SSID from your phone or tablet’s Wi-Fi settings       

  1. Go to the Wi-Fi settings on your mobile device.
  2. Open the list of available WiFi networks and look for an available network with the name “GoogleHomeXXXX (where XXXX is a random number).              
    1. Note: If you previously set up your device and have not factory reset it (FDR) since it got kicked off of the network,  look for the name of the Google Home device that you assigned to it in the list of available networks on your mobile device (ie. “Kitchen Home). 
    2. If you can successfully connect to the Google Home SSID in your WiFi settings,  open the Google Home app and try setting up the device.

Advanced Troubleshooting​

If you're still unable to find your Google Home device within the Devices section of the Google Home app, try the following,

  1. Try using another supported mobile device to set up the Google Home device.

  2. Move the Google Home device to a different location (i.e room). This will rule out any interference in the area which be causing the SSID to not broadcast properly.

  3. Perform a Factory Data Reset (FDR).                 
  4. Or your mobile device or tablet, turn Wi-Fi off and then back on. Reopen the Google Home app and try set up again.
Still need help? Contact a Google Home specialist at 1-855-971-9121.
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