Fix issues with updates to speakers and displays

Your Google smart speakers and displays can automatically update their software to let you enjoy the latest features available. Also, during initial setup, your device automatically updates to the latest software version.

Tips:

• During the update, your speaker or display won’t be able to answer questions or help you complete tasks. To talk with your voice assistant on your speaker or display, wait until the update is complete.
• The update typically takes up to 10 minutes. If it takes much longer than expected, verify if it’s still updating by checking the LED light’s status. The light turns white and slowly spins while it gets the update.

For more information about updates and how to fix issues, choose your device below:

Google Home Speaker (2026)

To successfully update your device, make sure that:

1. Your speaker is powered on.
2. The power cable is tightly connected to the adapter and the adapter is firmly plugged into a wall outlet.

The lights at the bottom of your speaker are a great way to check the status of your update. If after 15 minutes you get:

Slow pulsing white light

This is a sign that your speaker is ready to set up.

Spinning white light

This means that your speaker is downloading the update. Don't unplug or change your Wi-Fi settings during this time.

If the update has already taken more than 20 minutes, try the first step below. If that doesn't work, try the next step in the list:

• Reboot Google Home Speaker. Unplug it from the power source, wait for about 10 seconds, and plug it back in.
• Reboot your router. Unplug it from the power source, wait for about one minute, and plug it back in.
• Factory reset the device. When you set it up again, connect it to a 2.4 GHz network, if available.

If this doesn't fix the issue, contact Google Home and Nest support.

Google Nest Audio

To successfully update your device, make sure Nest Audio is:

1. Powered on.
2. Tightly connected to the power cord and the power cord is firmly plugged into a wall outlet.

The lights on top of your Nest Audio are a great way to check the status of your update. If after 15 minutes you get:

No lights

This likely means Nest Audio is connected to the network and ready for use. Say “Hey Google” and ask a question or give a command.

White lights that light up from left to right

The update is downloading. Don't unplug Nest Audio or adjust your Wi-Fi settings during this time.

Nest Audio won't respond to "Ok Google" or "Hey Google" while it's updating. If the update has already taken more than 20 minutes, try the first step below. If that doesn’t work, try the next step in the list:

1. Reboot Nest Audio. Unplug it from the power source, wait for about 10 seconds, and plug it back in.
2. Reboot your router. Unplug it from the power source, wait for about one minute, and plug it back in.
3. Factory reset the device and connect it to a 2.4 GHz network, if available.

If this doesn't fix the issue, contact Google Home and Nest support.

Google Nest Mini (2nd gen)

The Google Nest Mini (2nd gen) has a wall mount screw slot on the back. If your device doesn’t have a wall mount screw slot, it's a Google Home Mini (1st gen).

To successfully update your device, make sure Nest Mini is:

1. Powered on.
2. Tightly connected to the power supply and the power supply is firmly plugged into a wall outlet.

The lights on top of your Google Nest Mini are a great way to check the status of your update. If after 15 minutes you get:

No lights

This likely means Nest Mini is connected to the network and ready for use. Start to say “Hey Google” and ask a question or give a command.

White lights that light up from left to right

The update is downloading. Don't unplug Nest Mini or adjust your Wi-Fi settings during this time.

Google Nest Mini won't respond to "Ok Google" or "Hey Google" while it's updating. If the update has already taken more than 20 minutes, try the first step below. If that doesn’t work, try the next step in the list:

1. Reboot Nest Mini. Unplug it from the power source, wait for about 10 seconds, and plug it back in.
2. Reboot your router. Unplug it from the power source, wait for about one minute, and plug it back in.
3. Factory reset the device. When you set it up again, connect it to a 2.4 GHz network, if available.

2 solid red lights

This means something may have gone wrong with the update. Make sure:

1. You use the power cord that came in the box.
2. Google Nest Mini is plugged into a wall outlet.
3. To unplug Google Nest Mini, wait about 10 minutes, and plug it back in.

If this doesn't fix the issue, contact Google Home and Nest support.

Google Home Max

To successfully update your device, make sure Home Max is:

1. Powered on.
2. Tightly connected to the power supply and the power supply is firmly plugged into a wall outlet.

The lights are a great way to check the status of your update. If after 15 minutes you get:

No lights

This likely means Home Max is connected to the network and ready for use. Start to say “Hey Google” and ask a question or give a command.

White lights that light up from left to right

The update is downloading. Don't unplug Home Max or adjust your Wi-Fi settings during this time.

Google Home Max won't respond to "Ok Google" or "Hey Google" while it's updating. If the update has already taken more than 20 minutes, try the first step below. If that doesn’t work, try the next step in the list:

1. Reboot Home Max. Unplug it from the power source, wait for about one minute, and plug it back in.
2. Reboot your router. Unplug it from the power source, wait for about one minute, and plug it back in.
3. Factory reset the device. When you set it up again, connect it to a 2.4 GHz network, if available.

2 solid red lights

This means something may have gone wrong with the update. Make sure:

1. You use the power cord that came in the box.
2. Home Max is plugged into a wall outlet.
3. To unplug your Home Max, wait about 10 minutes, and plug it back in.

If this doesn't fix the issue, contact Google Home and Nest support.

Google Home Mini (1st gen)

To successfully update your device, make sure Home Mini is:

1. Powered on.
2. Tightly connected to the power supply and the power supply is firmly plugged into a wall outlet.

The lights on top of Google Home Mini are a great way to check the status of your update. If after 15 minutes you get:

No lights

This likely means Home Mini is connected to the network and ready for use. Start by saying “Hey Google” and ask a question or give a command.

White lights that light up from left to right

The update is downloading. Don't unplug Home Mini or adjust your Wi-Fi settings during this time.

Google Home Mini won't respond to "Ok Google" or "Hey Google" while getting an update. If the update has already taken more than 20 minutes, try the first step below. If that doesn’t work, try the next step in the list:

1. Reboot Home Mini by unplugging it from the power source, waiting about 10 seconds, and plugging it back in.
2. Reboot your router by unplugging it from the power source, waiting about one minute, and plugging it back in.
3. Factory reset the device. When you set it up again, connect it to a 2.4 GHz network, if available.

2 solid red lights

This means something may have gone wrong with the update. Make sure:

1. You're using the power cord that came in the box.
2. Google Home Mini is plugged into a wall outlet.
3. To unplug your Google Home Mini, wait about 10 minutes, and plug it back in.

If this doesn't fix the issue, contact Google Home and Nest support.

Google Home

To successfully update your device, make sure your Google Home is:

1. Powered on.
2. Tightly connected to the power supply and the power supply is firmly plugged into a wall outlet.

The lights on top of the Google Home are a great way to check the status of your update. If after 15 minutes you get:

No lights

This likely means your Google Home is connected to the network and ready for use. Start to say “Hey Google” and ask a question or give a command.

White lights that light up from top to bottom

The update is preparing to download. Don't unplug your Google Home or adjust your Wi-Fi settings during this time.

6 white dots spin clockwise

This means the update is still in progress. Google Home won't respond to "Ok Google" or "Hey Google" while it's updating. If the update has already taken more than 20 minutes, try the first step below. If that doesn’t work, try the next step in the list:

1. Reboot Google Home. Unplug it from the power source, wait for about one minute, and plug it back in.
2. Reboot your router. Unplug it from the power source, wait for about one minute, and plug it back in.
3. Factory reset the device. When you set it up again, connect it to a 2.4 GHz network, if available.

6 solid orange lights

This means something may have gone wrong with the update. Make sure:

1. You use the power cord that came in the box.
2. Google Home is plugged into a wall outlet.
3. To unplug your Google Home, wait about 10 minutes, and plug it back in.

If this doesn't fix the issue, contact Google Home and Nest support.

Google Nest displays

To successfully update your display, make sure it's:

1. Powered on.
2. Tightly connected to the power supply and the power supply is firmly plugged into a wall outlet.

If after 15 minutes you get:

Clock or Photo frame

This means your display is connected to the network and ready for use. Say “Hey Google” and ask a question or give a command.

Screen that says "Updating" with a % complete

The update is downloading. Don't unplug your display or adjust your Wi-Fi settings during this time.

Your display won't respond to "Ok Google" or "Hey Google" while it's updating. If the update has already taken more than 20 minutes, try the first step below. If that doesn’t work, try the next step in the list:

1. Reboot your display. Unplug it from the power source, wait for about one minute, and plug it back in.
2. Reboot your router. Unplug it from the power source, wait for about one minute, and plug it back in.
3. Factory reset the display. When you set it up again, connect it to a 2.4 GHz network, if available.

If this doesn't fix the issue, contact Google Home and Nest support.