Update is taking longer than expected — Google Home

To enjoy the latest and greatest features available on your Google Home device, it may need to update to the most recent software version. The update can take up to 10 minutes.

For more information about updates and how to fix issues, choose your Google Home device:

Google HomeGoogle Home

To successfully update your device, make sure Google Home is:

  1. Powered on. 
  2. Tightly connected to the power supply and the power supply is firmly plugged into a wall outlet.

The LED lights on top of Google Home are a great way to check the status of your update. If after 15 minutes you are seeing:

No LED lights

This likely means Google Home is connected to the network and ready for use. Go ahead, try it out! Start by saying “Hey Google” and ask a question or give a command. 

White lights that light up from top to bottom

The update is preparing to download. Don't unplug Google Home or adjust your Wi-Fi settings during this time.

6 white dots spin clockwise 

This means the update is still in progress. If the update has already taken more than 20 minutes, try the first step below. If that doesn’t work, try the next step in the list: 
  1. Reboot Google Home by unplugging it from the power source, waiting about 1 minute, and plugging it back in.
  2. Reboot your router by unplugging it from the power source, waiting about 1 minute, and plugging it back in.
  3. Factory Data Reset the device and connect it to a 2.4 GHz network, if available.

Note: Google Home won't respond to "Ok Google" or "Hey Google" while getting and update. 

6 static orange lights

This means something may have gone wrong with the update. Make sure: 

  1. You're using the power cord that came in the box.
  2. Google Home is plugged into a wall outlet.
  3. Unplug Google Home, wait about 10 minutes, and plug it back in.

If this doesn't fix the issue, contact Google Home support.

Google Home MiniGoogle Home Mini

To successfully update your device, make sure Mini is:

  1. Powered on. 
  2. Tightly connected to the power supply and the power supply is firmly plugged into a wall outlet.
The LED lights on top of Google Home Mini are a great way to check the status of your update. If after 15 minutes you are seeing:

No LED lights

This likely means Mini is connected to the network and ready for use. Go ahead, try it out! Start by saying “Hey Google” and ask a question or give a command. 

White lights that light up from left to right 

The update is downloading. Don't unplug Mini or adjust your Wi-Fi settings during this time.

If the update has already taken more than 20 minutes, try the first step below. If that doesn’t work, try the next step in the list: 

  1. Reboot Mini by unplugging it from the power source, waiting about 1 minute, and plugging it back in.
  2. Reboot your router by unplugging it from the power source, waiting about 1 minute, and plugging it back in.
  3. Factory Data Reset the device and connect it to a 2.4 GHz network, if available.

Note: Google Home Mini won't respond to "Ok Google" or "Hey Google" while getting an update.

2 static red lights

This means something may have gone wrong with the update. Make sure: 

  1. You're using the power cord that came in the box.
  2. Google Home Mini is plugged into a wall outlet.
  3. Unplug Google Home Mini, wait about 10 minutes, and plug it back in.

If this doesn't fix the issue, contact Google Home support.

Google Home MaxGoogle Home Max

To successfully update your device, make sure Max is:

  1. Powered on. 
  2. Tightly connected to the power supply and the power supply is firmly plugged into a wall outlet.
The LED lights are a great way to check the status of your update. If after 15 minutes you are seeing:

No LED lights

This likely means Max is connected to the network and ready for use. Go ahead, try it out! Start by saying “Hey Google” and ask a question or give a command. 

White lights that light up from left to right 

The update is downloading. Don't unplug Max or adjust your Wi-Fi settings during this time.

If the update has already taken more than 20 minutes, try the first step below. If that doesn’t work, try the next step in the list: 

  1. Reboot Max by unplugging it from the power source, waiting about 1 minute, and plugging it back in.
  2. Reboot your router by unplugging it from the power source, waiting about 1 minute, and plugging it back in.
  3. Factory Data Reset the device and connect it to a 2.4 GHz network, if available.

Note: Google Home Max won't respond to "Ok Google" or "Hey Google" while getting an update.

2 static red lights

This means something may have gone wrong with the update. Make sure: 

  1. You're using the power cord that came in the box.
  2. Google Home Max is plugged into a wall outlet.
  3. Unplug Google Home Max , wait about 10 minutes, and plug it back in.

If this doesn't fix the issue, contact Google Home support.

 
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