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To get the most out of Google Home, choose your Help Center: U.S. Help Center, U.K Help Center, Canada Help Center, Australia Help Center.  Need help? Speak to a Google Home support specialist: U.S.: 1-855-971-9121,  U.K.: 0800 026 1217, Canada: 844-701-7229.

Update downloading delay with certain Wi-Fi routers

STBC (space-time block coding) is an optional feature in 802.11AC. It allows a transmitter to transmit multiple copies of data streams using a number of antennas. It also allows a receiver to select the best copy of data among those multiple copies to improve reliability. There is an inter-operability issue between Google Home and certain models of 802.11AC routers that use this feature on 5GHz Wi-fi. This could result in a slow download of the initial OTA (Over the Air Update).

If your router is on the list below, please Factory Data Reset (FDR) Google Home and re-setup on 2.4GHz Wi-Fi. Once setup is complete and the update is complete, you can switch back your Google Home to a 5GHz Wi-Fi network using the Google Home app.

  • TPLink Archer C7 v1/v2
  • Netgear R6100/6200/6300
  • Asus RT_AC66U, RT_AC68W
  • Buffalo WZR_D1800H

Elise is a Google Home expert and author of this help page. Leave her feedback below about the page.

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