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To get the most out of Google Home, choose your language in the dropdown at the bottom of the page. Need help? Speak to a Google Home support specialist: U.S.: 1-855-971-9121,  U.K.: 0800 026 1217, Canada: 844-701-7229.

Buy items and manage shopping lists

Order everyday essentials & add items to your shopping list with your Google Assistant on Google Home. Note: You don't need to be a Google Express user to create or manage shopping lists.

Step 1. Set up personalization

One person using Google Home

Personal results must be turned on to add or manage your shopping lists and buy items.  

  1. Open the Google Home app .
  2. In the top left corner of the Home screen, tap Menu .
  3. Verify that the Google Account that is listed is the one linked to Google Home.  To switch accounts, click the triangle to the right of the account name and email address.
  4. Tap More settings. 
  5. Under "Devices." tap the Google Home you want to adjust.
  6. Under "Personal results", slide the slider on .
Multiple people using Google Home

If multiple users are using the same Google Home, everyone who wants to hear personal calendar info on Google Home must link their Google Account and voice to Google Home, even the person who set up Google Home. If you've already linked your Google Account and voice, skip these steps. 

 

  1. Open the Google Home app .
    1. Make sure the Google Home app is updated with the latest version.
  2. Make sure your phone or tablet is connected to the same Wi-Fi network as Google Home.
  3. Tap Menu  and make sure the Google Account listed is the one you want to link to your voice. To switch accounts, click the triangle next to the Account name and choose the correct Account. 
  4. In the top right corner of the app Home screen, tap Devices . Find the device card of the Google Home you'd like to link to your voice. 
  5. From the device card, tap the blue banner labeled Multi user is now available or Link your account.
  6. Tap CONTINUE. 
  7. If you haven’t already agreed to what is required to get help from your Assistant, you’ll see a screen outlining the permissions. Tap YES I’M IN. 
  8. Follow the prompts to teach Google Home to recognize your voice. You'll say "Ok Google” twice and “Hey Google” twice. Note: This turns on Personal results.
  9. To test a few phrases, say something like, “Ok Google, tell me about my day.” Tap CONTINUE. 
  10. To invite other people to link their Google Account & voice for tailored results, tap INVITE, choose your communication method, and send the invite. To skip this step, tap No thanks.
  11. You'll see a list of devices you've linked to your voice. These devices will read personal info when they hear your voice. If your Assistant isn’t recognizing your voice correctly, tap Teach it your voice again to try again. 

 

Jump to:

For a video demonstration, check out this YouTube video. If you prefer step-by-step instructions, see below.

Shopping (US only)

Buy items using your voice (US only)

Service fees are waived! You won't be charged a service fee when ordering on Google Home until  August 23, 2017. If you place an order for a Costco item without a Costco membership, you won’t see Costco access fees during this time either.

Step 1: Set up payments
To start shopping, you must set up payments. 
  1. Open the Google Home app .
  2. In the top left corner of the Home screen, tap Menu .
  3. Verify that the Google Account that is listed is the one linked to Google Home. To switch accounts, tap the triangle next to the account name.
  4. Tap More settings.
  5. Under "Account,"  tap Payments and thenGET STARTED.
  6. Read the Terms of Service. Scroll down and tap ACCEPT. 
  7. Choose your default payment method:
    1. If you have already added a payment method for another Google service, for example Google Play, you can choose that payment method. Tap NEXT.
    2. If you need to add a payment method, tap Add credit or debit card.
      1. Enter the card information, billing name, billing street address, and phone number. Review the card details and tap SAVE.  ​
      2. This new payment method is now selected as your default payment method. Tap NEXT. 
  8. Choose your delivery address:
    1. If you have already added a delivery address for another Google service, you can choose that delivery address. Tap NEXT.
    2. If you need to add an address, tap Add new address. 
      1. Enter name, delivery address, and phone number. Tap SAVE.  ​
  9. Select which Google Home(s) can make payments. Note: This screen only appears if you have successfully set up Google Home(s):
    1. You'll see a list of all Google Homes that are successfully set up.
    2. Next to each Google Home, you'll see a toggle that controls the Personal results for that particular device. Remember, Personal results controls whether a specific Google Home can use your personal information, including payments and other things like email, calendar, and flights. 
    3. To allow Google Home to use your personal information, slide the slider next to that device to the right . Tap DONE. 
    4. To prevent Google Home from using your personal information, slide the slider next to that device to the left  . Tap DONE.
    5. Important:  If you turn off Personal results because you don't want your Assistant to help with payments, it won’t be able to help with other personal information like flights, shopping lists, calendars, etc. However, if you turn OFF payments and keep Personal results ON, your Assistant can still help other personal information, like calendar and flight info.  
Here's more on how to set up payments on Google Home.
Step 2: Buy an item using your voice

You can only buy or re-order a single item per order, even if it is the same item. For example, you can't say "Hey Google, buy two packages of paper towels" (same item) or "Hey Google, buy paper towels and garbage bags" (different items). You'll need to completely purchase one single-time order and then start a new order for additional items. Each single item order has its own tracking number. Multiple item purchases are coming soon. 

To do this: Say "Ok Google" or Hey Google," then...

Buy a single item

Tip: If you don't specify a store, store results are based on your Google Express order history. If you haven't ordered this item before, you'll hear results from stores that carry the item

"Buy <product>," "Purchase <product>,' "Order <product>"

Buy a single from a specific store

"Buy <product> from <store>,' "Purchase <product> from <store>,' "Order <product> from <store>"

Reorder a single item

Tip: These items are based on your Google Express order history 

"Reorder <product>"
 
Note: Some items that are available on Google Express and in the Google Express app may not be available on Google Home. Also, due to a gradual rollout, shopping functionality may not always be available on Google Home. If your Google Assistant asks you "try shopping again tomorrow", please try again the following day.

Manage orders (US only)

Cancel order or add substitute options
You can cancel any order until it’s been paid for in-store. You’ll also have 15 minutes after placing your order to pick substitutes in case your item is out of stock. Note: You can’t cancel an order by voice. 

From email

  1. Open the order confirmation email.
  2. Click SEE MORE to get to your Orders page, where you can cancel your order until it’s been paid for in-store, or add substitutes.

From Google Express site

  1. Open Google Express.
  2. In the top right corner of the browser, click My Account and then Orders and then Cancel Order. 

From Google Express app

  1. Open your Google Express app.
  2. Tap on the House icon with the “New” status shown underneath. You can cancel an order until it’s shown as “In progress.”
  3. In the Order details screen, tap Cancel order.
Change items in order

Once you’ve submitted your order, it isn’t possible to edit the items in your delivery. However, you can always place a second order for any additional items you need, or cancel the order and place a new one.

Track your order

To check on the status of your Google Express order, go to your Orders page, under My Account. Your order status will move from “Packed,” to “In Transit,” to “Completed.”  Here's more on tracking your order. 

Participating retailers
You can order from the below stores anywhere in the US (except Alaska and Hawaii). You also have more stores specific to your area (see a full list.)
  • Costco
  • Guitar Center
  • Kohl's
  • L'Occitane
  • Payless
  • PetSmart
  • Road Runner Sports
  • Sur La Table
  • Ulta
  • Walgreens
  • Whole Foods
Unavailable items
Some items aren't available to buy using Google Home. These include:
  • All restricted products and services for Google Express
  • Fresh produce
  • Perishables, including dairy products
  • Most clothing and accessory items
  • Furniture
  • Anything less than $3.99 and more than $100, pre-tax. Note: Each single item must be $3.99 or more. For example, you can't buy 4 packs of $.99 gum to reach the $3.99 limit. 
Get help with your order
If you have questions about your order or need help, contact the Google Home Express support specialists. 

Buy items from lists (US only)

To buy items from lists, complete these steps and choose your next action:
  1. Open the Google Home app .
  2. In the top left corner of the app's Home screen, tap Menu .
  3. Verify that the Google Account that is listed is the one linked to Google Home. To switch accounts, click the triangle to the right of the account name.
  4. Tap More settings. 
  5. Under "Services," tap Shopping list  .
Buy items from Google Express 

Note: You don't have to be a Google Express member to buy items using your voice or directly from your shopping list the Google Home app. However, if you aren't a Google Express member, you may charged a fee if you buy items directly from the Google Home app. The fee is waived until August 23, 2017 if you buy items using your voice. 

To buy individual items from your shopping list:

  1. Tap a list that includes the item you want to buy. 
  2. Tap the Express logo  next to the item to open the Google Express app. 
    1. Note: The Google Express app doesn't need to be downloaded to your phone to buy items. Google Express automatically opens after tapping the Express logo. 
  3. You’ll see search results for this item. Swipe right to see different brands, sizes and other options for each item.
  4. Once you choose an item, tap the item and then ADD TO CART.
  5. When you’re done shopping, tap the shopping cart  to check out. Then complete the check out steps. 

To buy your entire list:

  1. Tap the list you're purchasing items from and then SHOP YOUR LIST. This will take you to the Google Express app.
    1. Note: The Google Express app doesn't need to be downloaded to your phone to buy items. Google Express automatically opens after tapping the Express logo. 
  2. You’ll see search results for each of the items on your list on Google Express. Swipe right to see different brands, sizes and other options for each item.
  3. Once you find what you want to buy, tap the item and then ADD TO CART.
  4. When you’re done shopping, tap the shopping cart  to check out.  Then complete the check out steps. 
Mark items as purchased
To know which items have been purchased and to prevent others from purchasing the same item, you can check off the item. All people on the shared list will see this item checked off. 
  1. Tap the list you're purchasing items from and then tap the check box next to the item.
  2. It will be added to the "Checked items" section at the bottom of the screen. 
  3. To move an item back to the main list, uncheck the box next to the item. 

You can also touch the item and swipe right. 

List management

Note: You don't need to be a Google Express user or have the Google Express app to create or manage shopping lists. 

To manage lists, complete these steps and choose your next action:

  1. Open the Google Home app .
  2. In the top left corner of the app's Home screen, tap Menu .
  3. Verify that the Google Account that is listed is the one linked to Google Home To switch accounts, click the triangle to the right of the account name or email address.
  4. Tap More settings. 
  5. Under "Services," tap Shopping list  and thenMenu .
What is the primary list? 
All items added with your voice are added to this primary list. 

To change the primary list, 
  1. The primary list is labeled "Primary". 
  2. Tap Manage. 
  3. Next to the list you want to become the primary list, tapMore menu icon and then Make primary.
  4. This is now the list that will be updated when you use voice commands. 

Create and view lists

Create lists
  1. Tap NEW LIST and then type your list's name. 
  2. Optional: to make this your primary list, tap the check box. 
  3. Tap DONE. 

There is no limit to the number of lists you can create. 

Add items to a list using your voice
To do this: Say "Ok Google" or “Hey Google,” then...
Add item to list “Add paper towels to my shopping list.”
Add multiple items to list “Add paper towels and batteries to my shopping list.”
Ask what’s on list “What’s on my shopping list?”

Note: All items added with your voice are added to your primary list.
Manually add items to lists
  1. Tap the list you're adding items to. 
  2. Tap "Add item" and then type item name. 
  3. Tap DONE. The item will be added to your list.
Rename lists
  1. Tap Manage.
  2. Next to the list you want to rename, tapMore menu icon and then Rename.
  3. Delete the current name and type in a new one. Tap OK. 
View all lists
Your lists will be under the "Your lists" section.

Share lists

Share lists

You can share your list with others. When you share a list, anyone with access to the list can add, remove, purchase items, or leave the list.  

  1. Tap the list you're sharing and then share button .
  2. Type a name or email, or scroll through your contact lists. The person you add will appear under "List members".  
  3. Tap SAVE. 
  4. The person will be sent an email where they can agree to be part of the shared list.
  5. When the person agrees to join the shared list, they need to make the shared list their primary list to start viewing and managing the shared list. 

 

See who is on shared lists
  1. Tap the shared list.
  2. Under Shared with, you'll see a list of people you've shared the list with.
Remove people from shared lists
  1. Tap the shared list and then share button .
  2. Tap the X next to the person you want to remove from the shared list. You'll see a confirmation that they've been removed.

Delete lists

Delete items from lists
  1. Tap the list you're deleting items from.
  2. Touch the item and swipe left. The item will be removed from your list. 
Delete lists

Next to the list you want to delete,

  1. Tap Manage.
  2. Next to the list you want to delete, tapMore menu icon and then Delete and then Confirm. 
Note: Only the list owner can delete a list.

Elise is a Google Home expert and author of this help page. Leave her feedback below about the page.

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