Troubleshoot issues with Google Health Coach

The Google Health Coach provides personalized coaching and insights tailored to your goals and data. Use this guide to help resolve common issues with Google Health Coach.

Learn more about Google Health Coach.

Tip: Before you troubleshoot any issue, make sure the Google Health app is updated and that you’ve set up your device correctly. Learn more about Google Health app setup requirements.

Resolve common issues with Ask Coach

Can't complete initial setup

If you had skipped chatting with the coach about your goals and setting up plans, you can continue again by talking with the Google Health Coach:

1. In the Google Health app , tap Ask Coach .
2. Say something like, “I want to set up my goal” or “Setup a new plan”.
3. Chat with the coach about your goals, any barriers, injuries, and any information that would be relevant to setting up personalized plans.

Ask Coach isn't responding or errors received

When you tap Ask Coach and nothing happens, check these steps:

• Make sure your device is connected to a stable network, then close and reopen the app.
• Check that your Google Health Premium subscription is active.
• Confirm that you are in a supported country.
• Go to your profile settings and confirm that you’ve opted in to Google Health Coach.
• Try request again

Ask Coach responses display inaccurate or incorrect data

If data like heart rate shows as zero, Active Zone Minutes are missing, or there are discrepancies between Ask Coach responses and the Google Health app, check these steps:

• Make sure your device has synced properly with the Google Health app .
• Check that Ask Coach is getting data from the correct dates.

Ask Coach responses are missing data

When metrics like sleep logs or Heart Rate Variability (HRV) don’t appear in Ask Coach responses, check these steps:

• Confirm the data exists in the Google Health app .
• Restart your app and device.

Ask Coach needs more data

If Ask Coach states that it needs more data:

• Ask about a longer period, such as the last few weeks or months.

When your Coach makes a mistake

Occasionally, your coach may make a mistake or reference facts that are not true. This can happen during a chat or within generated content, such as workout plans or message cards. If you notice an inaccuracy, simply let the coach know in a conversation. The coach should acknowledge your correction and may adjust future content based on your feedback.

Ask Coach responses are unsafe, harmful, or offensive

If Ask Coach provides a response that’s inappropriate, unsafe, harmful, or offensive to you, you can:

• Send feedback from the Ask Coach screen by tapping the Thumbs down .
• Contact our support team so they can share your feedback with our product team.

Fix issues with Coach

Workout plan is missing

If you’ve finished setting up the Google Health Coach and you do not see your weekly workout plan:

1. Open the Google Health app .
2. At the top right, tap your Profile picture or Initial.
3. Tap Google Health settings.
4. Under Preferences, tap Activity.
5. Scroll to the bottom and tap Regenerate weekly plan Regenerate.
6. Wait up to 10 minutes for your workout plan to show up on the Fitness tab .

Errors when creating or changing workouts

If you see an error message when asking the coach to create a workout, adapt a plan, or change your targets:

• Please wait a moment and try your request again in a day or so.

Workout plan or missions not appearing immediately

After completing a check-in or setting up a new goal:

• It may take up to 15 minutes for your new plan, weekly targets, and workout recommendations to appear in the Fitness tab
• If no plan is shown on the Fitness tab after a day, you can try regenerating your fitness plan by going to Google Health settings Activity Regenerate fitness plan.

Live metrics not visible during a workout

If you cannot see your live stats (like heart rate or duration) while performing a coach-guided workout:

• Ensure your phone is in portrait mode.
• Live metrics are currently not supported in landscape view

Turn off Coach insights on the Today tab

Important:

• This setting only affects proactive messages on the Today tab moving forward. It doesn’t delete past insights from your Today tab, disable Google Health Coach, or turn off Coach insights on other Tabs.
• When you turn off Coach insights, you hide proactive insights from your Google Health Coach from appearing on your Today tab.
• Turning off Coach insights will not delete your health data, past conversations, or insight history, or remove Coach access to insight history.

To turn off Coach insights on the Today tab:

1. Open the Google Health app .
2. At the top right, tap your Profile picture or Initial.
3. Tap Google Health settings Coach .
4. Under “Coach messages on Today”, select No Coach insights.
5. Tap the Back arrow  to save this setting.