Fix syncing issues with Google Health

Table of contents

• Understand syncing
• Troubleshoot Fitbit Trackers & Watches
• Troubleshoot your Google Pixel Watch
• Troubleshoot your Aria, Aria 2, or Aria Air

Important:

• Proximity: Your Fitbit device must remain near your phone to sync.
• Battery Modes: Battery saver mode and Bedtime mode limit background data connectivity. Fitbit data may not sync if any of these modes are turned on, and data will only sync once they’re turned off. Interact with your device or turn off Bedtime mode or Battery saver mode to restore connectivity.
• Recent Migration: If you recently moved your account to the Google Health app, historical data might not appear immediately. Large historical transfers may take up to 48 hours.

Understanding syncing

What is syncing?

Syncing is the process that transfers the data your device collects to your Google Health account. Track your progress, see how you slept, set goals, log food and water, and more in the Google Health app. Fitbit trackers, watches, and Fitbit Aria Air use Bluetooth Low Energy (BLE) technology to sync with phones and tablets. Fitbit Aria and Fitbit Aria 2 use Wi-Fi to connect directly to your router.

How do I sync my device?

For Fitbit devices, data automatically syncs to the Google Health app throughout the day. Each time you open the Google Health app, your device syncs automatically when it's nearby. For the Google Pixel Watch series, data automatically syncs to the Google Health app on your phone throughout the day and after you complete an exercise.

How do I manually sync my tracker or watch?

With your device nearby, open the Google Health app on your phone. On the Today tab, tap and hold on the screen and pull down. Or use the Sync Now option: Open the Google Health app, and at the top left, tap Connections Sync.

When does my Fitbit scale sync?

Fitbit Aria or Fitbit Aria 2 automatically syncs your stats to the Google Health app after every weigh-in. A checkmark appears after data is synced.

Where can I find when my Fitbit device last synced?

1. Open the Google Health app .
2. At the top left, tap Connections your device.
3. You’ll find the “Last synced when” notification below your device’s image.

Can I sync my tracker or watch with more than one device?

Sync your device with any compatible phone or tablet. If you receive notifications on your Fitbit device, forget the Fitbit device under the Bluetooth settings on your phone before you use a different phone.

Can I sync more than one Fitbit device to the same account?

Multiple Fitbit devices can sync to the same account for a complete view of your activity.

Troubleshoot Fitbit Trackers & Watches

There’s a connection issue if:

• Your device stopped syncing
• The Google Health app doesn’t show updated stats
• You stopped receiving notifications
• The time is incorrect
• You receive an error message such as “Something went wrong. Try again (Error Code 2)”

Step 1: Check your connections

Check your permissions

1. Open your Settings app.
2. Tap Apps Google Health Permissions.
3. Make sure Location and Nearby devices (for Android 12.0+) are turned on.

Check your network & Bluetooth

1. Open your Settings app.
2. Tap Connected devices or Connections Bluetooth.
3. Turn it off for 3 seconds, then back on.
4. Ensure your phone is connected to cellular data or Wi-Fi.

Charge your device

1. Connect your Fitbit device to its charger.
2. When it begins to charge, try to sync.

Learn how to charge your Fitbit device.

Step 2: Reset your software

Try to manually sync your Fitbit device

1. Open the Google Health app .
2. At the top left, tap Connections .
3. Pull down on the screen until the progress bar appears and wait for it to fill.
   • If it doesn’t sync, continue to the next step.

Restart your phone & Fitbit

Restart your phone. After it restarts, open the Google Health app and try to sync. If it doesn’t sync, continue to the next step.

Restart your Fitbit device

Restart your tracker or watch. When the clock face appears, try to sync from the Google Health app . If it doesn’t sync, continue.

Step 3: Advanced troubleshooting

Update your devices

1. Check for any pending updates for the following:
   • Your phone
     • Go to Settings System System update.
   • Google health app through the Google Play Store.
   • Fitbit device
2. Once everything is up-to-date, continue.

Uninstall the app on nearby devices

1. Uninstall the Google Health app on other nearby devices that your account is signed into.
2. Unpair your Fitbit device from those devices.
   1. Go to Settings app Bluetooth.
   2. Tap Forget or Unpair.
3. Open the Google Health app on your main phone and try to sync.

Remove other Fitbit devices

In the Google Health app:

1. At the top left, tap Connections .
2. Tap Disconnect device to remove any other listed Fitbit trackers or watches.

In your phone's Settings app:

1. Tap Connected devices Bluetooth.
2. Tap Forget or Unpair to remove any other listed Fitbit devices.

Refresh your device connection

To disconnect your device to clear connection errors:

1. Open the Google Health app .
2. At the top left, tap Connections .
3. Tap the device you want to remove Disconnect device.
4. Follow any on-screen instructions.
5. Go to your phone's Settings app Connected devices or Bluetooth.
6. Find your device.
7. Tap the gear icon Forget.

To reconnect your device:

1. Open the Google Health app .
2. At the top left, tap Connections Add device the device you want to add.
3. Follow the instructions to reconnect.

Reinstall the Google Health app

Uninstall the Google Health app, reinstall it from the Google Play Store, and try to sync.

Troubleshoot Google Pixel Watch

If you can’t transfer data from your watch to your Fitbit account, refer to the information below.

Step 1: Check your connections

• Ensure your watch shows as "Connected" on the home screen in the Google Pixel Watch app.
• Ensure your name appears in the greetings section of the Google Health app’s Today tab .
• Verify your watch and phone are connected to Bluetooth, cellular data (LTE), or Wi-Fi.
• In the Google Health app, tap Connections and verify "Google Pixel Watch" appears in the list.
• Ensure the watch is charged, the phone is running the latest Android OS, and the Google Health app is updated on both the watch through the Play Store and the phone.

Step 2: Reset your software

• Restart your phone: After it restarts, open the Google Health app and try to sync.
• Reinstall app and clear settings: Uninstall and reinstall the Google Health app on your phone. Remove all other Fitbit devices from your Google Health account and from the list of connected Bluetooth devices on your phone. If it still doesn't sync, contact Customer Support.

Troubleshoot Scales

Aria Air

Before you start, you must:

• Have the Google Health app open on your nearby phone or tablet while you complete a weigh-in.
• Install the latest version of the Google Health app on your phone or tablet.
• Turn on Bluetooth on your phone or tablet.
• Make sure your phone or tablet isn't managing other Bluetooth connections.
• Make sure the other device isn't nearby if you use more than one phone or tablet to sync your scale.
• Your scale's battery isn't critically low.

Troubleshooting steps

1. Force quit and then reopen the Google Health app .
2. On your phone, open the Settings app and tap Bluetooth.
3. Turn Bluetooth off and back on.
4. Turn your phone or tablet off and back on.
5. Uninstall and reinstall the Google Health app.
   • If your Fitbit scale won't sync after you reinstall the app, uninstall the app and try to log in to your Google Health account on a different phone or tablet and try to sync.
   • If it still doesn’t sync, remove other Fitbit devices from your account and the list of connected Bluetooth devices on your phone and try to sync.

Aria and Aria 2

After you weigh in on Fitbit Aria or Fitbit Aria 2, the scale should display a progress bar. It should be followed by a check mark, which indicates the new measurement synced successfully. If the scale doesn't sync, you might notice one of the following error messages on the scale’s screen:

• “NO SYNC“
• WIFI Symbol with an “X“
• “WRONG PASSWORD“
• “CONNECTION ERROR“
• “CAN'T CONNECT“
• “NO WIFI“
• “WEAK SIGNAL“
• No error message, but the measurement doesn't sync to your Google Health account

If any of these conditions happen, weigh yourself again. If the problem persists, try the following tips:

1. Check that your router is on and working.
2. Remove the batteries from your scale for 10 seconds, then reinsert them to restart your scale.
3. Check if you've made any changes to your network, such as a new router, network name, or password.
4. Try to move your scale closer to your router if it’s too far.
5. The network may have too much traffic or too many nearby Wi-Fi networks.
   • Do not use public Wi-Fi to sync your scale.