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Reliability

We make the performance, scale, and reliability of Google's technology available to businesses, schools, and government institutions. We have built one of the world's most proven infrastructure. It supports more than 100 billion Google searches each month and more than 100 hours of YouTube video uploads each minute. It delivers Gmail and other services to hundreds of millions of users with 99.978% availability and no scheduled downtime.

To help answer some of the many questions we receive, we have created this FAQ and a corresponding G Suite security site. We hope this helps to answer some of your questions about Google's position on these important issues. Be sure to check Google's Privacy and Terms page for more consumer tools and information relating to consumer privacy.

If you need to report an abuse issue, learn more about reporting abuse issues to our team.

How reliable are G Suite and Google Cloud Platform?

G Suite offers a 99.9% Service Level Agreement (SLA) for covered services, and in recent years we’ve exceeded this promise. In 2013, Gmail achieved 99.978% availability. Furthermore, G Suite has no scheduled downtime or maintenance windows. Unlike most providers, we do not plan for our applications to be unavailable, even when we're upgrading our services or maintaining our systems. Google Cloud Platform has a 99.95% SLA, Google BigQuery Service, and the standard storage class of Google Cloud Storage have a 99.9% SLA except for the Durable Reduced Availability Storage class of Google Cloud Storage which has a 99% SLA.

To minimize service interruption due to hardware failures, natural disasters or other incidents, Google has built a highly redundant infrastructure of data centers. G Suite has an RPO (Recovery Point Objective) target of zero, and our RTO (Recovery Time Objective) target is instant failover (or zero).

Will my data always be available? What happens in case of downtime?

Google’s application and network architecture is designed for maximum reliability and uptime. Data is distributed across Google's servers and data centers. If a machine—or even an entire data center—fails, your data will still be accessible. Google owns and operates data centers around the world to keep the services you use running 24 hours a day, 7 days a week.

How can Google be so reliable?

Google's application and network architecture is designed for maximum reliability and uptime. Google's computing platform assumes ongoing hardware failure, and it uses robust software failover to withstand disruption. All Google systems are inherently redundant by design, and each subsystem is not dependent on any particular physical or logical server for ongoing operation. Data is replicated multiple times across Google's clustered active servers so that, in the case of a machine failure, data will still be accessible through another system. We also replicate data to secondary data centers to ensure protection from data center failures.

What does Google do to plan for disasters or the departure of key staff?

Google has a business continuity plan for its data centers and production operations. This plan accounts for major disasters such as earthquakes and public health crises, and it assumes people and services may be unavailable for up to 30 days. This plan is designed to enable continued delivery of our services to our customers.

How does Google support peaks in demand for G Suite or Cloud Platform?

Google’s services are designed for millions of users. We run multiple different performance tests, including load testing our applications under high load over a long period, to observe effects on factors, such as memory use and response time. Google also performs stress testing to examine system performance in unusual situations, including system functional testing while under unusually heavy loads, heavy repetition of certain actions or inputs, or input of large numerical values and large, complex queries to a database system.

How does Google guarantee that my data isn't accidentally deleted?

Once a client administrator or user has deleted data in G Suite, our Google systems deletes it according to our Privacy Policy or your G Suite agreement (including the Data Processing Amendment for customers who execute it). The pointers to a user’s data are deleted immediately once a client's administrator deletes a user account. Learn more about best practices for deleting users.

If you need to recover email messages or data stored in Google Drive, Google offers specific archiving products that complement G Suite, G Suite for Government, and G Suite for Education. For other data recovery solutions, be sure to consult the G Suite Marketplace, where one of our partners may have a solution that meets your needs.

What if I want to leave Google and take my data or application?

We provide tools to make it easy tools to make it easy for you to take your data with you, if you choose to stop using our services altogether, without penalty or additional cost imposed by Google. Administrators can export customer data in standard formats at any time during the term of the agreement. Google doesn't charge a fee for exporting data from G Suite. Google Cloud Platform customers can extract their data using industry standard tools, for which there may be charges.