Google Cloud: Google Maps Platform Support Holidays

See the Technical Support and Services Guidelines for products covered.

The following holidays are non-business days for Google Maps Platform Support in the Americas, EMEA, and Asia Pacific. Please be advised that support requests received during these holidays will get a response from the next available team or timezone.

Should you experience a critical Google Maps platform issue during a regional holiday (i.e., a major part of your service is not functional for your end users), please file a case specifying "Priority: Critical Impact", and it will be looked at in best effort. Users with Enhanced Support will get a 1-hour response time for critical issues during holidays.

Please consult the appropriate Technical Support Services Guidelines document for more information on service levels and response times for your support contract and region.

Google Maps Support Holidays - 2025

Asia/Pacific

Holidays observed in Japan and Australia. Support won't be available between 9am and 5pm in the Australian Eastern time zone.

Jan 01 New Year's Day
Jan 02 New Year's Holiday
Jan 03 New Year's Holiday
Apr 17 Maundy Thursday
Apr 18 Good Friday
Dec 24 Christmas Eve
Dec 25 Christmas Day
Dec 31 New Year's Eve

EMEA

Holidays observed in Europe. Support won't be available between 9am and 5pm in the Central European time zone.

Jan 01 New Year's Day
Jan 02 Saint Berchtold's Day
Apr 17 Day before Good Friday
Apr 18 Good Friday
Apr 21 Easter Monday
Apr 28 Sechseläuten
May 01 Labour Day
May 29 Ascension Day
Jun 09 Whit Monday
Aug 01 National Day
Sep 15 Knabenschiessen
Dec 24 Christmas Eve
Dec 25 Christmas Day
Dec 26 Saint Stephen's Day
Dec 31 New Year's Eve

Americas

Holidays observed in the Americas. Support won't be available between 9am and 5pm in the Pacific time zone.

Jan 01 New Year's Day
Jan 20 Martin Luther King Jr. Day
Feb 17 Presidents Day
Apr 17 Maundy Thursday
Apr 18 Good Friday
May 01 Labor Day
May 26 Memorial Day
Jun 19 Juneteenth Holiday
Jul 03 Independence Day Holiday
Jul 04 Independence Day
Sep 01 Labor Day
Nov 27 Thanksgiving Day
Nov 28 Thanksgiving Holiday
Dec 24 Christmas Eve
Dec 25 Christmas Holiday
Dec 31 New Year's Eve

Google Maps Support Holidays - 2024