Google Cloud: Maps Support Holidays

See the Technical Support and Services Guidelines for products covered.

The following holidays are non-business days/hours for Google Maps Platform Support in the Americas, EMEA, and Asia Pacific in 2019.

Please be advised that messages received during these days will get a response from the next available team (in a different timezone). Should you experience a critical issue during these days (ie, a major part of your services is not functional for your end users), please file a case with priority P1, and it will be looked at in best effort. Users with  24/7 support will get a 1-hour response time for critical issues during this period.

Please consult the appropriate Technical Support Services Guidelines document for more specific information on service levels and response times for your product and geographic location.

Google Maps Support Holidays in Asia/Pacific

Holidays observed in Japan and Australia. Support won't be available between 9am and 5pm in the Australian Eastern time zone.

  • Jan 1 - New Year's Day
  • Jan 14 - Coming of Age Day
  • Dec 24 - Christmas Eve
  • Dec 25 - Christmas Day
  • Dec 31 - New Year's Eve

Google Maps Support Holidays in EMEA

Holidays observed in Switzerland. Support won't be available between 9am and 5pm in the Central European time zone.

  • Jan 1 - New Year's Day
  • Apr 18 - Day Before Good Friday
  • Apr 19 - Good Friday
  • Apr 22 - Easter Monday
  • May 01 - Labour Day
  • May 30 - Ascension Day
  • Jun 10 - Whit Monday
  • Dec 24 - Christmas Eve
  • Dec 25 - Christmas Day
  • Dec 26 - Saint Stephen's Day
  • Dec 31 - New Year's Eve

Google Maps Support Holidays in the Americas

Holidays observed in the USA. Support won't be available between 9am and 5pm in the Pacific time zone.

  • Jan 1 - New Year's Day
  • Jan 21 - Martin Luther King Day
  • Feb 18 - Presidents Day
  • May 27 - Memorial Day
  • Jul 04 - Independence Day
  • Jul 05 - Independence Day Holiday
  • Sep 02 - Labor Day
  • Nov 28 - Thanksgiving
  • Nov 29 - Thanksgiving
  • Dec 24 - Christmas Eve
  • Dec 25 - Christmas Day
  • Dec 31 - New Year's Eve
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