Google Cloud: Maps Support Holidays

See the Technical Support and Services Guidelines for products covered.

The following holidays are non-business days/hours for Google Maps Platform Support in the Americas, EMEA, and Asia Pacific in 2020.

Please be advised that messages received during these days will get a response from the next available team (in a different timezone). Should you experience a critical issue during these days (ie, a major part of your services is not functional for your end users), please file a case with priority P1, and it will be looked at in best effort. Users with  24/7 support will get a 1-hour response time for critical issues during this period.

Please consult the appropriate Technical Support Services Guidelines document for more specific information on service levels and response times for your product and geographic location.

Google Maps Support Holidays in Asia/Pacific

Holidays observed in Japan and Australia. Support won't be available between 9am and 5pm in the Australian Eastern time zone.

  • Jan 01 New Year's Day
  • Apr 09 Maundy Thursday (the day before Good Friday)
  • Apr 10 Good Friday
  • Nov 02 All Souls' Day
  • Dec 24 Christmas Eve
  • Dec 25 Christmas Day
  • Dec 31 New Year's Eve

Google Maps Support Holidays in EMEA

Holidays observed in Switzerland. Support won't be available between 9am and 5pm in the Central European time zone.

  • Jan 01 New Year’s Day
  • Jan 02 Saint Berchtold's Day
  • Apr 10 Good Friday
  • Apr 13 Easter Monday
  • May 01 Labour Day
  • May 21 Ascension Day
  • Jun 01 Whit Monday
  • Dec 25 Christmas Day

Google Maps Support Holidays in the Americas

Holidays observed in the USA. Support won't be available between 9am and 5pm in the Pacific time zone.

  • Jan 01 New Year’s Day
  • Jan 20 Martin Luther King Day
  • Feb 17 Presidents Day
  • May 25 Memorial Day
  • Jul 02 Independence Day
  • Jul 03 Independence Day
  • Sep 07 Labor Day
  • Nov 26 Thanksgiving
  • Nov 27 Thanksgiving
  • Dec 24 Christmas Eve
  • Dec 25 Christmas Day
  • Dec 31 New Years Eve
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