Google Cloud: Maps Support Holidays

See the Technical Support and Services Guidelines for products covered.

The following holidays are non-business days/hours for Google Maps Platform Support in the Americas, EMEA, and Asia Pacific in 2018.

Please be advised that messages received during these days will get a response from the next available team (in a different timezone). Should you experience a critical issue during these days (ie, a major part of your services is not functional for your end users), please file a case with priority P1, and it will be looked at in best effort. Users with GOLD Support should send a page for critical issues during this period.

Please consult the appropriate Technical Support Services Guidelines document for more specific information on service levels and response times for your product and geographic location.

Google Maps Support Holidays in Asia/Pacific, 2018

Holidays observed in Japan and Australia. Support won't be available between 9am and 5pm in the Australian Eastern time zone.

  •   1 Jan: New Year's Day
  • 24 Dec: Emperor's Birthday Holiday 

Google Maps Support Holidays in EMEA, 2018

Holidays observed in Switzerland. Support won't be available between 9am and 5pm in the Central European time zone.

  •   1 Jan: New Year's Day
  •   2 Jan: Saint Berchtold's Day
  • 29 Mar: Holy Thursday—Half a Day
  • 30 Mar: Good Friday
  •   2 Apr: Easter Monday 
  •   1 May: May Day (Labour Day)
  • 10 May: Ascension Day
  • 21 May: Whit Monday
  •   1 Aug: National Day
  •  25 Dec: Christmas Day
  •  26 Dec: Saint Stephen's Day
  •  31 Dec: New Year's Eve 

Google Maps Support Holidays in the Americas, 2018

Holidays observed in the USA. Support won't be available between 9am and 5pm in the Pacific time zone.

  •   1 Jan: New Year's Day
  • 15 Jan: Martin Luther King Day
  • 19 Feb: Presidents Day
  • 28 May: Memorial Day
  •   4 Jul:  Independence Day
  •   5 Jul:  Independence Day Holiday
  •   3 Sep: Labor Day
  • 22 Nov: Thanksgiving Day
  • 23 Nov: Thanksgiving Holiday
  • 24 Dec: Christmas Holiday
  • 25 Dec: Christmas Day
  • 31 Dec: New Years Eve
     
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