The following holidays are non-business days/hours for Google Maps Platform Support in the Americas, EMEA, and Asia Pacific.
Please be advised that messages received during these days will get a response from the next available team (in a different timezone). Should you experience a critical issue during these days (ie, a major part of your services is not functional for your end users), please file a case with priority P1, and it will be looked at in best effort. Users with 24/7 support will get a 1-hour response time for critical issues during this period.
Please consult the appropriate Technical Support Services Guidelines document for more specific information on service levels and response times for your product and geographic location.
Google Maps Support Holidays - 2023
Asia/Pacific
Holidays observed in Japan and Australia. Support won't be available between 9am and 5pm in the Australian Eastern time zone.
- Jan 02 New Year's Day Holiday
- Apr 06 Maundy Thursday
- Apr 07 Good Friday
- May 01 May Day/Labour Day
- Jun 12 King's Birthday
- Jun 28 Eid'l Adha
- Aug 21 Ninoy Aquino Day
- Aug 28 National Heroes' Day
- Nov 01 All Saints' Day
- Nov 02 Additional Public Holiday
- Nov 30 Bonifacio Day
- Dec 08 Feast of the Immaculate Concepcion of Mary
- Dec 25 Christmas Day
EMEA
Holidays observed in Switzerland. Support won't be available between 9am and 5pm in the Central European time zone.
- Jan 02 Saint Berchtold's Day
- Apr 06 Day Before Good Friday
- Apr 07 Good Friday
- Apr 10 Easter Monday
- May 01 Labour Day
- May 18 Ascension Day
- May 29 Whit Monday
- Aug 01 National Day
- Dec 25 Christmas Day
- Dec 26 Saint Stephen's Day
Americas
Holidays observed in the USA. Support won't be available between 9am and 5pm in the Pacific time zone.
- Jan 02 New Year's Day
- Jan 16 Martin Luther King Day
- Feb 20 Presidents Day
- May 29 Memorial Day
- Jun 19 Juneteenth Holiday
- Jul 03 Independence Day
- Jul 04 Independence Day Holiday
- Sep 04 Labor Day
- Nov 23 Thanksgiving Day
- Nov 24 Thanksgiving Holiday
- Dec 22 Christmas Eve
- Dec 25 Christmas Holiday
- Dec 29 New Years Eve
Google Maps Support Holidays - 2022
Asia/Pacific
Holidays observed in Japan and Australia. Support won't be available between 9am and 5pm in the Australian Eastern time zone.
- Jan 3 New Year's Holiday
- Jan 4 New Year's Holiday
- Jan 10 Coming of Age Day
- April 14 Maundy Thursday
- April 15 Good Friday
- Nov 1 All Saints' Day
- Nov 2 All Souls' Day
EMEA
Holidays observed in Switzerland. Support won't be available between 9am and 5pm in the Central European time zone.
- Apr 14 Day Before Good Friday
- Apr 15 Good Friday
- Apr 18 Easter Monday
- May 26 Ascension Day
- June 6 Whit Monday
- Aug 1 CH National Day
- Dec 26 Saint Stephen's Day
Americas
Holidays observed in the USA. Support won't be available between 9am and 5pm in the Pacific time zone.
- Jan 3 New Year's Holiday
- Jan 17 Martin Luther King Day
- Feb 21 Presidents Day
- May 30 Memorial Day
- June 20 Juneteenth Holiday
- July 4 Independence Day
- July 5 Independence Day Holiday
- Sept 5 Labor Day
- Nov 24 Thanksgiving Day
- Nov 25 Thanksgiving Holiday
- Dec 23 Christmas Eve Holiday
- Dec 26 Christmas Holiday
- Dec 30 New Years Eve Holiday