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Google Cloud: Maps Support Holidays

See the Technical Support and Services Guidelines for products covered.

The following holidays are non-business days/hours for Google Maps Platform Support in the Americas, EMEA, and Asia Pacific.

Please be advised that messages received during these days will get a response from the next available team (in a different timezone). Should you experience a critical issue during these days (ie, a major part of your services is not functional for your end users), please file a case with priority P1, and it will be looked at in best effort. Users with  24/7 support will get a 1-hour response time for critical issues during this period.

Please consult the appropriate Technical Support Services Guidelines document for more specific information on service levels and response times for your product and geographic location.

 

Google Maps Support Holidays - 2022

Asia/Pacific

Holidays observed in Japan and Australia. Support won't be available between 9am and 5pm in the Australian Eastern time zone.

  • Jan 3 New Year's Holiday
  • Jan 4 New Year's Holiday
  • Jan 10 Coming of Age Day
  • April 14 Maundy Thursday
  • April 15 Good Friday
  • Nov 1 All Saints' Day
  • Nov 2 All Souls' Day

EMEA

Holidays observed in Switzerland. Support won't be available between 9am and 5pm in the Central European time zone.

  • Apr 14 Day Before Good Friday
  • Apr 15 Good Friday
  • Apr 18 Easter Monday
  • May 26 Ascension Day
  • June 6 Whit Monday
  • Aug 1 CH National Day
  • Dec 26 Saint Stephen's Day

Americas

Holidays observed in the USA. Support won't be available between 9am and 5pm in the Pacific time zone.

  • Jan 3 New Year's Day
  • Jan 17 Martin Luther King Day
  • Feb 21 Presidents Day
  • May 30 Memorial Day
  • July 4 Independence Day
  • July 5 Independence Day
  • Sept 5 Labor Day
  • Nov 24 Thanksgiving Day
  • Nov 25 Thanksgiving Holiday
  • Dec 23 Christmas Eve
  • Dec 26 Christmas Holiday
  • Dec 30 New Years Eve

Google Maps Support Holidays - 2021

Asia/Pacific

Holidays observed in Japan and Australia. Support won't be available between 9am and 5pm in the Australian Eastern time zone.

  • Jan 01 New Year's Day
  • Apr 01 Maundy Thursday (the day before Good Friday)
  • Apr 02 Good Friday
  • Nov 01 All Saints Day
  • Nov 02 All Souls' Day
  • Dec 24 Christmas Eve
  • Dec 31 New Year's Eve

EMEA

Holidays observed in Switzerland. Support won't be available between 9am and 5pm in the Central European time zone.

  • Jan 01 New Year’s Day
  • Apr 02 Good Friday
  • Apr 05 Easter Monday
  • May 24 Whit Monday
  • Dec 24 Christmas Eve
  • Dec 31 New Year's Eve

Americas

Holidays observed in the USA. Support won't be available between 9am and 5pm in the Pacific time zone.

  • Jan 01 New Year’s Day
  • Jan 18 Martin Luther King Day
  • Feb 15 Presidents Day
  • May 31 Memorial Day
  • Jul 05 Independence Day
  • Jul 06 Independence Day
  • Sep 06 Labor Day
  • Nov 25 Thanksgiving
  • Nov 26 Thanksgiving
  • Dec 24 Christmas Eve
  • Dec 27 Christmas
  • Dec 31 New Year's Eve
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